Travelex Travel Insurance Reviews

No complaints as I did not need any customer service

no claim needed

we did not have to make a claim, as our trip went fairly well. We did, however, feel confident that anything that did not work out would be ok. There was one very late flight that made us almost unable to make our connection home. I was able to relax, and calm my children about the possibility, because I knew we were covered for any expenses that arose from being too late because of our airline. Also, at one point, my husband felt quite ill, and I knew that he'd be ok even if he needed treatment. The coverage was well worth the cost, even though we did not need to file a claim.

Claim is still pending.

It took a few weeks and a couple payments and they asked for documentation that I had already sent them. It would have been better if they had updated me along the way, including notification of when they got my documents. But they did eventually pay on the entire claim.

I didn't need to you use you so how can I rate anything... it was easy getting the policy and the price seemed right. Thank you.

No assurance required

Before the trip, the only contact I had was receiving the policy confirmation. I consider that average--neither positive or negative. I had no claim and no other contact with the provider so I have no real basis for a rating.

I consider travel insurance like carrying an umbrella on a potentially rainy day while hoping never to need it. Fortunately I did not need it this time either.

Why I gave the 5 stars was because when looked at my documents I found I must have not checked my travel dates. Be very careful when you look at rates because it seemed the website left in dates for a prior trip so my insurance sheet showed January dates for my July-August trip. They corrected the dates and saved me from having to buy a new policy. The provider was wonderful.

The information provided online was very helpful and made it easy to pick the right amount of insurance for my trip. While I didn't have to make a claim, it was nice having peace of mind knowing any issues I might have would be covered.