Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,772
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AVG. MONTH
654
Total Reviews
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SINCE 2004
2,175
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,175 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    438
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: TraveLite

    Before Trip
    Have trouble printing the attachments - probably my computer's fault

    During Trip
    Did not use

    Claim Process
    No claim

    Ellen from FL
    Review Received: May 30, 2013
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    Very valuable service, making a confusing array of policies very clear.

    During Trip
    No need of insurance during the trip, fortunately.

    Diane from CA
    Review Received: May 29, 2013
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    Everything was well-written and arrived promptly.
    Since I don't need to make a claim,there's really nothing to add.However,I will certainly use Travelex again for travel insurance

    Benita from NY
    Review Received: May 29, 2013
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Fortunately did not need customer service, but it was nice know it was there.

    GJB from WA
    Review Received: May 6, 2013
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    Travelex Insurance Services policy: Travel Plus

    During Trip
    Didn't use service during trip.

    Claim Process
    No claim experience.

    anonymous from CA
    Review Received: April 24, 2013
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    Didn't deal with insurance carrier before my trip, bought the policy on line.

    During Trip
    Didn't contact insurance carrier during trip.

    Claim Process
    Submiited the claim and received the check...no problems.

    Nancy from CA
    Review Received: April 17, 2013
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    Travelex Insurance Services policy: Travel Select

    During Trip
    I did not use the emergency help hotline.

    Traveler from VA
    Review Received: April 16, 2013
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    I had peace of mind knowing that I was covered for just about everything. Alot of the others purchased insurance thru the tour group that we used and found out they weren't covered for lots of stuff. We traveled in three separate groups. One group had flight problems and arrived without there luggage. Inconvenienced with no coverage for 4 days. One woman actually didn't get her luggage until the last day of our trip.

    darci from AZ
    Review Received: April 5, 2013
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    I find the multiple options and policies confusing. More guidance would be helpful. For example, if my policy includes rental car damage coverage, can I safely waive all optional insurance from the car rental company?

    During Trip
    Did not have any occasion to sue

    Jay from CA
    Review Received: April 3, 2013
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    We received the policy when we subscribed and had no further contact.

    During Trip
    We had no problems traveling therefore no interaction with the carrier.

    Susan from MT
    Review Received: March 30, 2013
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