Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
Calendar icon
SINCE 2004
95,772
Calendar icon
AVG. MONTH
654
Total Reviews
Star icon
SINCE 2004
2,175
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,175 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    438
  • 3
    181
  • 2
    35
  • 1
    45
  • Filter By
    Filter
    Sort By
    Sort
  • Travelex Insurance Services policy: Travel Plus

    Before Trip
    Terrific service allow us to travel with greater sense of security

    During Trip
    Did not need to use the service. Just glad I had it

    Valerie from MN
    Review Received: March 27, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Great peace of mind

    During Trip
    We had poeple who had to evacuated from the ship due to illness/injury. It was discussed at lunch and many people did not know their regular health insurance may not cover them when traveling outside the US.

    Claim Process
    No claims filed

    Aaron from VA
    Review Received: March 16, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    During Trip
    Did not use during trip.

    Claim Process
    No claims filed.

    Amanda from PA
    Review Received: March 13, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    Claim Process
    Claim forms could have been a little easier. Would be nice to be able to fill out digitally instead of on paper.

    David from IL
    Review Received: March 13, 2013
    Was this review helpful?
    1 out of 1 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Before Trip
    We've used SquareMouth a number of times, and though we have never had to make a claim, we nonetheless travel with confidence knowing that our insurance needs will be covered.

    Allen from TX
    Review Received: March 12, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    I have used Squaremoutn a number of times, very pleased with the process, but have not had to make a claim yet.

    During Trip
    Have not needed any emergency help during the trip

    Joseph from CA
    Review Received: March 4, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    Did not have contact with customer service after buying the insurance policy.

    Claim Process
    Did not make a claim.

    Annette from NJ
    Review Received: March 4, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    I did not need to contact the insurance agency.

    Ron from WA
    Review Received: March 2, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Immediate reply after submitting application

    Hugh from OR
    Review Received: February 27, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Before Trip
    The over all experience was good. It was more of a peace of mind. Fortunately, we did not have any medical problems during our travels and at our stay in india. This was our first time to use your service. Since we both are over 70 years of age, there were limited choices of insurance companies to pick from. Since you company provided the list of companies and their coverage cost and limitations, it helped to pick the right coverage.

    Bapu from NY
    Review Received: February 22, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful