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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,471
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AVG. MONTH
619
Total Reviews
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SINCE 2004
2,164
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,164 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1266
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    Before Trip
    I never contacted the carrier directly. I only had contact with Squaremouth and that has always been great.

    Ralph from TX
    Review Received: January 8, 2013
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    Outstanding!! I had some questions and they answered them with ease.

    Claim Process
    We did not have any claims

    Bob from IN
    Review Received: January 1, 2013
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    Travelex Insurance Services policy: Travel Select

    During Trip
    had an email answered promptly. was the only time i used the service

    ND from OR
    Review Received: January 1, 2013
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    Travelex Insurance Services policy: Travel Select

    During Trip
    Did not use the above

    Claim Process
    No claim

    Jeff from FL
    Review Received: December 29, 2012
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    I think it was all fine as I did not use any of the services nor did I speak to anyone as I did everything on line

    graciela from FL
    Review Received: December 28, 2012
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    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    Before Trip
    The service was fine, neither bad nor good

    Hannah from CT
    Review Received: December 20, 2012
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    Travelex Insurance Services policy: Travel Basic

    During Trip
    No need to contact carrier.

    Claim Process
    No claims made

    Ruth from MI
    Review Received: December 18, 2012
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    I always use Squaremouth for my travel insurance and have recommended it to all my travel companions.. You can get the coverage you want at the best price.

    Susan from FL
    Review Received: December 18, 2012
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    Application for and issuance of the requested coverage was processed promptly and efficiently.

    During Trip
    Not having the need for the services I can't really comment.

    tboy from FL
    Review Received: December 17, 2012
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    A most useful service.

    Claim Process
    Before I used Squaremouth I had a very bad experience with a different insurance company (not listed by Squaremouth). I had to get a lawyer in order to receive a check for my injury although they had promised twice that I was covered. I am glad to see that Squaremouth wants an analysis of the claim process. I am now using Squaremouth for the third time, but have not yet had a claim to make.

    Jenny from PA
    Review Received: December 17, 2012
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    0 out of 0 people found this review helpful