See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Before Trip
Very valuable service, making a confusing array of policies very clear.
During Trip
No need of insurance during the trip, fortunately.
Before Trip
Everything was well-written and arrived promptly.
Since I don't need to make a claim,there's really nothing to add.However,I will certainly use Travelex again for travel insurance
Before Trip
Fortunately did not need customer service, but it was nice know it was there.
During Trip
Didn't use service during trip.
Claim Process
No claim experience.
Before Trip
Didn't deal with insurance carrier before my trip, bought the policy on line.
During Trip
Didn't contact insurance carrier during trip.
Claim Process
Submiited the claim and received the check...no problems.
During Trip
I did not use the emergency help hotline.
Before Trip
I had peace of mind knowing that I was covered for just about everything. Alot of the others purchased insurance thru the tour group that we used and found out they weren't covered for lots of stuff. We traveled in three separate groups. One group had flight problems and arrived without there luggage. Inconvenienced with no coverage for 4 days. One woman actually didn't get her luggage until the last day of our trip.
Before Trip
I find the multiple options and policies confusing. More guidance would be helpful. For example, if my policy includes rental car damage coverage, can I safely waive all optional insurance from the car rental company?
During Trip
Did not have any occasion to sue
Before Trip
We received the policy when we subscribed and had no further contact.
During Trip
We had no problems traveling therefore no interaction with the carrier.
Before Trip
Terrific service allow us to travel with greater sense of security
During Trip
Did not need to use the service. Just glad I had it
Last updated: September 16, 2026