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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    Before Trip
    Very valuable service, making a confusing array of policies very clear.

    During Trip
    No need of insurance during the trip, fortunately.

    Diane from CA
    Review Received: May 29, 2013
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    Everything was well-written and arrived promptly.
    Since I don't need to make a claim,there's really nothing to add.However,I will certainly use Travelex again for travel insurance

    Benita from NY
    Review Received: May 29, 2013
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Fortunately did not need customer service, but it was nice know it was there.

    GJB from WA
    Review Received: May 6, 2013
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    Travelex Insurance Services policy: Travel Plus

    During Trip
    Didn't use service during trip.

    Claim Process
    No claim experience.

    anonymous from CA
    Review Received: April 24, 2013
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    Didn't deal with insurance carrier before my trip, bought the policy on line.

    During Trip
    Didn't contact insurance carrier during trip.

    Claim Process
    Submiited the claim and received the check...no problems.

    Nancy from CA
    Review Received: April 17, 2013
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    Travelex Insurance Services policy: Travel Select

    During Trip
    I did not use the emergency help hotline.

    Traveler from VA
    Review Received: April 16, 2013
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    I had peace of mind knowing that I was covered for just about everything. Alot of the others purchased insurance thru the tour group that we used and found out they weren't covered for lots of stuff. We traveled in three separate groups. One group had flight problems and arrived without there luggage. Inconvenienced with no coverage for 4 days. One woman actually didn't get her luggage until the last day of our trip.

    darci from AZ
    Review Received: April 5, 2013
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    I find the multiple options and policies confusing. More guidance would be helpful. For example, if my policy includes rental car damage coverage, can I safely waive all optional insurance from the car rental company?

    During Trip
    Did not have any occasion to sue

    Jay from CA
    Review Received: April 3, 2013
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    We received the policy when we subscribed and had no further contact.

    During Trip
    We had no problems traveling therefore no interaction with the carrier.

    Susan from MT
    Review Received: March 30, 2013
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Terrific service allow us to travel with greater sense of security

    During Trip
    Did not need to use the service. Just glad I had it

    Valerie from MN
    Review Received: March 27, 2013
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Last updated: September 16, 2026