Travelex Travel Insurance Reviews

Before Trip
Application for and issuance of the requested coverage was processed promptly and efficiently.

During Trip
Not having the need for the services I can't really comment.

Before Trip
A most useful service.

Claim Process
Before I used Squaremouth I had a very bad experience with a different insurance company (not listed by Squaremouth). I had to get a lawyer in order to receive a check for my injury although they had promised twice that I was covered. I am glad to see that Squaremouth wants an analysis of the claim process. I am now using Squaremouth for the third time, but have not yet had a claim to make.

During Trip
Did'nt have to use the help hotline. Can't rate because did'nt need help during our trip. Other then that everything was just fine.

Claim Process
A very pleasant, no-hassle experience.

Before Trip
Simple On-line transcation - nothing of note.

During Trip
When we ran into a significant delay, the company responded quickly to our email inquiry. We had a non emergency issue and did not require assistance so it was easiest to wait until we were home and make a claim.

Claim Process
We found the company to be positive and responsive. Filling out the claim paperwork is a bit onerous, and it IS IMPORTANT to maintain records of everything that happened and keep all receipts and travel documents --- if you have everything, it is a straightforward though somewhat tedious process. By the time we were done we had a book (literally, we comb bound it)about 3/8inch thick.

Response to our claim was VERY FAST and we had a check in less than two weeks.

The only significant item that was disallowed was a claim for lost salary - and that was simply not covered in the policy.

Overall we were very happy with the company and have already bought travel insurance from them again.

During Trip
I had no contact with company during trip

Claim Process
I made no claim

Before Trip
Insurance offered all that was needed at a very resonable cost. Well explained policy.

During Trip
Did not need to use the insurance.

Claim Process
I have not received a reply on my claim.

During Trip
I had no need to use customer service.

Before Trip
Great customer service, due to unforeseen circumstances I was required to file a claim, which was handled efficiently and very promptly. Will not travel without their service

Claim Process
Great customer service, due to unforeseen circumstances I was required to file a claim, which was handled efficiently and very promptly. Will not travel without their service