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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,772
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AVG. MONTH
654
Total Reviews
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SINCE 2004
2,175
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,175 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    438
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    Before Trip
    Insurance offered all that was needed at a very resonable cost. Well explained policy.

    During Trip
    Did not need to use the insurance.

    Carmen from TX
    Review Received: November 26, 2012
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    Travelex Insurance Services policy: Travel Basic

    Claim Process
    I have not received a reply on my claim.

    James from OH
    Review Received: November 23, 2012
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    Travelex Insurance Services policy: Travel Basic

    During Trip
    I had no need to use customer service.

    Sarah from IL
    Review Received: November 18, 2012
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    Travelex Insurance Services policy: TraveLite

    Before Trip
    Great customer service, due to unforeseen circumstances I was required to file a claim, which was handled efficiently and very promptly. Will not travel without their service

    Claim Process
    Great customer service, due to unforeseen circumstances I was required to file a claim, which was handled efficiently and very promptly. Will not travel without their service

    Michael from FL
    Review Received: November 15, 2012
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    Travelex Insurance Services policy: Flight Insure Plus - Flight AD&D Only

    Before Trip
    Outstanding customer service, very patient no question left unanswered.. Use this service every time I travel

    Patrick from FL
    Review Received: November 15, 2012
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Easy and convenient to buy.

    During Trip
    Did not need these services

    Claim Process
    I have been so busy that I have not made a claim. My luggage was damaged and I have not had time to get an estimate.The outside of one wheel was cracked and the wire edging on the top came through the material. I will get a claim in asap.
    Thank you so very much for inquiring. CT

    Camille from FL
    Review Received: November 13, 2012
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    I had to change the end date of the insurance to add one more day - without any problems, promptly received the updated certificate.

    During Trip
    fortunately, did not use the insurance carrier during the trip

    Yakov from VA
    Review Received: November 13, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Claim Process
    made no claim

    Jack from WI
    Review Received: November 12, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    I didn't interact with any people before the trip, it was all online. Things were fine, seemed well-done.

    During Trip
    I didn't utilize the carrier at all during my trip. No need, thank God!

    Claim Process
    I did not need to file a claim.

    Marcus from MA
    Review Received: November 5, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    Our trip was cancelled.

    Claim Process
    Claim was submitted and paid under the Cancel for any Reason coverage under our policy.

    Carl from OR
    Review Received: November 4, 2012
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    0 out of 0 people found this review helpful