Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Before Trip
Once you receive your documentation, there is little reason for other contact with the carrier.
During Trip
Did not use any emergency services during the trip so cannot provide an evaluation.
Claim Process
I was pleasantly surprised to have the full amount of my claim accepted and reimbursed without further question after I submitted the original documentation requested. Since I submitted both emergency medical and trip interruption claims, there was considerable documentation required, but nothing I would deem unreasonable.
During Trip
We were able to connect to an emergency hotline rep immediately and they were able to provide helful information on rerouting. However, it took over 45 minutes to get us info on booking emergency lodging accomidations. Also did not give full advice on the types of reciepts we would need to submit for claim and could not give details on exactly what expenses would be covered.
Before Trip
Any questions we had were answered clearly. When we needed
our policy documentation again it was easily provided.
Claim Process
We didn't have a claim.
Before Trip
We did not receive any documentation from the company. I applied on-line and printed out the certificate. Nothing came in the mail even though it said we would be getting a package from them.
Before Trip
Once I had decided on the coverage and the carrier everything simply fell into place without seamlesly.
During Trip
No problems so no so no contact was needed
Claim Process
No claim so no comment.
During Trip
I did not have to use this service.
Before Trip
Never was successful in printing the attached documents
During Trip
did not use the insurance during the trip
Claim Process
did not make a claim
Before Trip
I could have answered "not applicable" to all of these. I paid for the insurance and that was the only interaction I had. The trip went smoothly, so I had no reason for further interaction.
During Trip
same as above (n/a)
During Trip
Fortunately we had no need to use any services.
Before Trip
Fortunately, we have no claims!
During Trip
No service required.
Claim Process
No claim