Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
97,174
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AVG. MONTH
795
Total Reviews
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SINCE 2004
2,183
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,183 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1277
  • 4
    441
  • 3
    182
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Flight Insure Plus - Flight AD&D Only

    Before Trip
    Outstanding customer service, very patient no question left unanswered.. Use this service every time I travel

    Patrick from FL
    Review Received: November 15, 2012
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Easy and convenient to buy.

    During Trip
    Did not need these services

    Claim Process
    I have been so busy that I have not made a claim. My luggage was damaged and I have not had time to get an estimate.The outside of one wheel was cracked and the wire edging on the top came through the material. I will get a claim in asap.
    Thank you so very much for inquiring. CT

    Camille from FL
    Review Received: November 13, 2012
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    I had to change the end date of the insurance to add one more day - without any problems, promptly received the updated certificate.

    During Trip
    fortunately, did not use the insurance carrier during the trip

    Yakov from VA
    Review Received: November 13, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Claim Process
    made no claim

    Jack from WI
    Review Received: November 12, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    I didn't interact with any people before the trip, it was all online. Things were fine, seemed well-done.

    During Trip
    I didn't utilize the carrier at all during my trip. No need, thank God!

    Claim Process
    I did not need to file a claim.

    Marcus from MA
    Review Received: November 5, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    Our trip was cancelled.

    Claim Process
    Claim was submitted and paid under the Cancel for any Reason coverage under our policy.

    Carl from OR
    Review Received: November 4, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Claim Process
    I did not have a claim

    Gary from WV
    Review Received: November 1, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Before Trip
    No complaint

    During Trip
    Nothing happeened during the trip

    Nair from MI
    Review Received: October 31, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Before Trip
    I have yet to receive confirmation that my claim was received.

    Claim Process
    I am still waiting to hear from the carrier and receive my reimbursement.

    Michael Ludin from CA
    Review Received: October 30, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Before Trip
    Excellent coverage, and a great price.

    James from CO
    Review Received: October 28, 2012
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    0 out of 0 people found this review helpful