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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,772
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AVG. MONTH
654
Total Reviews
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SINCE 2004
2,175
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,175 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    438
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    Before Trip
    Once I had decided on the coverage and the carrier everything simply fell into place without seamlesly.

    During Trip
    No problems so no so no contact was needed

    Claim Process
    No claim so no comment.

    Phillip from TX
    Review Received: October 10, 2012
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    0 out of 7 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    During Trip
    I did not have to use this service.

    Elvira from AZ
    Review Received: October 9, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Before Trip
    Never was successful in printing the attached documents

    During Trip
    did not use the insurance during the trip

    Claim Process
    did not make a claim

    Ellen from FL
    Review Received: October 9, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    I could have answered "not applicable" to all of these. I paid for the insurance and that was the only interaction I had. The trip went smoothly, so I had no reason for further interaction.

    During Trip
    same as above (n/a)

    Jody from PA
    Review Received: October 9, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    Fortunately we had no need to use any services.

    Joe from AZ
    Review Received: October 8, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Fortunately, we have no claims!

    During Trip
    No service required.

    Claim Process
    No claim

    Susan from CO
    Review Received: October 7, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    Didn't need to use the service while on the trip.

    Claim Process
    N/A

    Maggie from OH
    Review Received: October 5, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    Before Trip
    I never received the insurance policy in the mail. So, the service I received is a minus. No other service was required.

    During Trip
    I could not reach them about my injury in Indonesia. i have no way of knowing if it was the phone sservice or a problem with the numbers given me.

    Claim Process
    submitted the claim on about September 18th. I don't have the papers available to me at this time, as I am house sitting somewhere else. I have not yet heard from the insurance company. The amount of the claim is approsimate. Please send me another questionnaire to fill out as more information is available.

    Elisa from OR
    Review Received: October 3, 2012
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    10 out of 10 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    Did not need to contact the carrier at any time.

    Claim Process
    Did not make a claim.

    Terry from WY
    Review Received: October 2, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    During Trip
    N/A

    Claim Process
    N/A

    Rhonda from DC
    Review Received: September 26, 2012
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    0 out of 1 people found this review helpful