Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Before Trip
Once I had decided on the coverage and the carrier everything simply fell into place without seamlesly.
During Trip
No problems so no so no contact was needed
Claim Process
No claim so no comment.
During Trip
I did not have to use this service.
Before Trip
Never was successful in printing the attached documents
During Trip
did not use the insurance during the trip
Claim Process
did not make a claim
Before Trip
I could have answered "not applicable" to all of these. I paid for the insurance and that was the only interaction I had. The trip went smoothly, so I had no reason for further interaction.
During Trip
same as above (n/a)
During Trip
Fortunately we had no need to use any services.
Before Trip
Fortunately, we have no claims!
During Trip
No service required.
Claim Process
No claim
During Trip
Didn't need to use the service while on the trip.
Claim Process
N/A
Before Trip
I never received the insurance policy in the mail. So, the service I received is a minus. No other service was required.
During Trip
I could not reach them about my injury in Indonesia. i have no way of knowing if it was the phone sservice or a problem with the numbers given me.
Claim Process
submitted the claim on about September 18th. I don't have the papers available to me at this time, as I am house sitting somewhere else. I have not yet heard from the insurance company. The amount of the claim is approsimate. Please send me another questionnaire to fill out as more information is available.
During Trip
Did not need to contact the carrier at any time.
Claim Process
Did not make a claim.
During Trip
N/A
Claim Process
N/A