Travelex Travel Insurance Reviews

Before Trip
medical services were not needed for my mother during this trip and that was the best part. your confirmation was sent in a vry timely manner and details were explained well.

During Trip
None of th above services were used during the trip

Claim Process
No claim was filed

Before Trip
All of the acquisition and documentation was completed online without any contact with the company staff.

During Trip
We didn't require any contact or service.

Claim Process
Thankfully we didn't require to utilize our insurance.

During Trip
Did not contact the service during my trip.

Claim Process
Did not, submit a claim

Before Trip
Thank goodness I didn't have any accidents, illnesses or incident that would have necessitated my use of the coverage. But it was reassuring to know that I had excellent coverage in the event of emergency.

Before Trip
I have no idea if they would have paid a claim. That's what matters.

Before Trip
I sent all documents but I never received call from you guys. I was so sick and someone took my bag it was so trip but you guys did not help me at all. I am Japanese translator, travel with many company's, I will never recomedention to anyone, please contact with me ASAP how is my cases now. Thank you

During Trip
Nothing help , I was so sick , some day I even couldn't get up the bed, ask Dr inflo but customer servic could not help

Claim Process
Custermer service should called me and let me know they got Dr medical report, police report or some. Nothing from you guys ? How customer can be happy with this kinda service ? You really need to know, people buy insurance, in case some happen and protect. I truly believe you guys service are poor . And don care clients

Before Trip
I had difficulty finding the certificate online for further information. I called to 800 number and the agent was very helpful in answering all my questions

During Trip
never had need to use

Claim Process
No claims were made

Before Trip
I didn't talk to anyone. The information on the site was clear enough.

During Trip
Didn't get to use it during the trip.

Before Trip
I don't recall ever being contacted by the company prior to departure. Some sort of contact would have given me a little more peace of mind.

During Trip
I had no reason to contact the company during my trip so I can not rate these areas.