Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,798
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: TraveLite

    Before Trip
    I have very little to report. The real test is filing a claim, which I did not need to do.

    During Trip
    Not applicable.

    DF from NJ
    Review Received: June 20, 2012
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    Travelex Insurance Services policy: TraveLite

    During Trip
    Did not use or contact after initial purchase.

    Claim Process
    N/A

    Beverly from MS
    Review Received: June 18, 2012
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    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    Before Trip
    Very simple, not difficult, I did not need the service on my trip but was happy to have it and very happy with the cost.

    EJD from NY
    Review Received: June 15, 2012
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    I did not receive the insurance documentation in the mail until sometime after I left for my trip. My mail was held for a month so I'm not sure when it arrived. The company had at least 2 weeks before my trip to get it to me.

    Michael from PA
    Review Received: June 8, 2012
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    Travelex Insurance Services policy: Travel Max

    During Trip
    I was involved in an accident while traveling to Italy and I did not have time to contact the carrier during that time.

    Claim Process
    I did pay for the medical expenses in EURO therefore I do not know the EURO/DOLLAR exchange rate at that time. So far I did not received any refunds.

    ENZO from TX
    Review Received: June 7, 2012
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    Travelex Insurance Services policy: Travel Max

    During Trip
    I didnt use it.

    Claim Process
    I didnt make a claim

    C Marta from MA
    Review Received: June 5, 2012
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    Travelex Insurance Services policy: Travel Max

    During Trip
    Didn't have to contact

    Claim Process
    Had no claim

    Robert from FL
    Review Received: June 5, 2012
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    Travelex Insurance Services policy: Travel Max

    During Trip
    We made no communication through the trip

    Travelers from the southern US from SC
    Review Received: June 3, 2012
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    Travelex Insurance Services policy: TraveLite

    During Trip
    I had no interaction with the insurance company during the trip. These questions are N/A

    Claim Process
    I did not file a claim. Therefore, these questions are N/A

    John from CA
    Review Received: May 29, 2012
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Could easily change dates with no fees

    David from CA
    Review Received: May 29, 2012
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    0 out of 0 people found this review helpful