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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • Travelex Insurance Services policy: Travel Plus

    During Trip
    couldn't answer my questions completely. Gave me wrong information. Never sent me email info as they stated they would. Only contacted me once since I've been home and stil cannot explain claim info. It's like one hand not knowing what the other is doing.

    Claim Process
    still waiting for bills from dr labs, etc.. haven't put the claim in as yet.

    Garry from IL
    Review Received: August 23, 2012
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    7 out of 7 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Your website was well laid out and with comparative side-by-side pricing, it was easy. Thanks for a stress free trip

    Cynthia from CA
    Review Received: August 21, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    At about 60% the cost of that provided by the beach house rental company with greater benefits, what's not to like?

    david from OH
    Review Received: August 20, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Info. providied was thorough, nice to see the comparsion quotes, and easy to access.

    During Trip
    Did not need to use customer service during the trip.

    Tom from CA
    Review Received: August 15, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    Did not use Customer Service during the trip

    Claim Process
    Did not need to use Customer Service and did not file a claim so I cannot rate those items.

    Evelyn from VT
    Review Received: August 14, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    During Trip
    I did not need to use it during my trip

    Jennifer from FL
    Review Received: August 11, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    Did not need the insurance during the trip or use any customer services or the service in general.

    Darl from PA
    Review Received: August 9, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    not applicable

    Claim Process
    Claim just filed, we will see about response...

    Victor from TX
    Review Received: August 8, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    I had no need to use or contact the insurance carrier
    during my trip so am unable to answer previous questions.

    Claim Process
    No claim filed.

    Cynthia from TX
    Review Received: August 3, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Before Trip
    There was not enough time scheduled between connecting flights, which caused worry.

    During Trip
    Didn't use insurance carrier, so have nothing to report.

    Claim Process
    Did not file a claim

    becky from WI
    Review Received: August 2, 2012
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    0 out of 0 people found this review helpful

Last updated: September 16, 2026