Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,619
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AVG. MONTH
632
Total Reviews
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SINCE 2004
2,166
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,166 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1268
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    During Trip
    Didn't have to contact

    Claim Process
    Had no claim

    Robert from FL
    Review Received: June 5, 2012
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    Travelex Insurance Services policy: Travel Max

    During Trip
    We made no communication through the trip

    Travelers from the southern US from SC
    Review Received: June 3, 2012
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    Travelex Insurance Services policy: TraveLite

    During Trip
    I had no interaction with the insurance company during the trip. These questions are N/A

    Claim Process
    I did not file a claim. Therefore, these questions are N/A

    John from CA
    Review Received: May 29, 2012
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Could easily change dates with no fees

    David from CA
    Review Received: May 29, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    No claim

    Claim Process
    No claim

    Daan from VA
    Review Received: May 28, 2012
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    Travelex Insurance Services policy: Travel Max

    During Trip
    fortunately, we did not have to use this service.

    Nancy from PA
    Review Received: May 28, 2012
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    Travelex Insurance Services policy: TraveLite

    Before Trip
    Once again, Squaremouth provided the comfort of assurance that most contingencies would be covered in the event of some part of this trip west astray. Glad to say that all went well. As frequent travellers we know that most of the time things go fine but if there's a problem Squaremouth is there to help.

    Don from PA
    Review Received: May 28, 2012
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    Travelex Insurance Services policy: Travel Select

    During Trip
    N/A

    Claim Process
    No claim was made

    Jeff from FL
    Review Received: May 23, 2012
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    Travelex Insurance Services policy: Travel Basic

    During Trip
    First segment of flights had a three hour delay and was in danger of not making connection, I had a four hour layover. I tried to call customer service for information I may need for a claim if the flight was further delayed. I only reached a recording and given the hours to call back, which would be the hours on the five hour flight. I was very nervous but I made the connection so did not need to make claim.

    paul from NC
    Review Received: May 23, 2012
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    2 out of 2 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    did not use hotline

    jacqueline from GA
    Review Received: May 21, 2012
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    0 out of 0 people found this review helpful