Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
No claim
Claim Process
No claim
During Trip
fortunately, we did not have to use this service.
Before Trip
Once again, Squaremouth provided the comfort of assurance that most contingencies would be covered in the event of some part of this trip west astray. Glad to say that all went well. As frequent travellers we know that most of the time things go fine but if there's a problem Squaremouth is there to help.
During Trip
N/A
Claim Process
No claim was made
During Trip
First segment of flights had a three hour delay and was in danger of not making connection, I had a four hour layover. I tried to call customer service for information I may need for a claim if the flight was further delayed. I only reached a recording and given the hours to call back, which would be the hours on the five hour flight. I was very nervous but I made the connection so did not need to make claim.
During Trip
did not use hotline
Before Trip
Sadly, I was only on my trip for three weeks instead of 13 weeks and I called to see if the unused insurance could be refunded/prorated. NOPE, they wouldn't/ couldn't do it, so now I'm out hundreds of dollars for nothing. Bear that in mind ...
During Trip
N/A
Claim Process
N/A
Before Trip
It was important to assure that if our elderly parent had issues and we couldn't continue or go on our trip, our non-reimburseable or non-cancelling reservations were covered.
During Trip
Fortunately we needed no services.
Claim Process
no claims needed.
During Trip
Did not use any service.
Claim Process
No claim was made