Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,798
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    During Trip
    No claim

    Claim Process
    No claim

    Daan from VA
    Review Received: May 28, 2012
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    Travelex Insurance Services policy: Travel Max

    During Trip
    fortunately, we did not have to use this service.

    Nancy from PA
    Review Received: May 28, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Before Trip
    Once again, Squaremouth provided the comfort of assurance that most contingencies would be covered in the event of some part of this trip west astray. Glad to say that all went well. As frequent travellers we know that most of the time things go fine but if there's a problem Squaremouth is there to help.

    Don from PA
    Review Received: May 28, 2012
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    Travelex Insurance Services policy: Travel Select

    During Trip
    N/A

    Claim Process
    No claim was made

    Jeff from FL
    Review Received: May 23, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    First segment of flights had a three hour delay and was in danger of not making connection, I had a four hour layover. I tried to call customer service for information I may need for a claim if the flight was further delayed. I only reached a recording and given the hours to call back, which would be the hours on the five hour flight. I was very nervous but I made the connection so did not need to make claim.

    paul from NC
    Review Received: May 23, 2012
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    2 out of 2 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    did not use hotline

    jacqueline from GA
    Review Received: May 21, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Sadly, I was only on my trip for three weeks instead of 13 weeks and I called to see if the unused insurance could be refunded/prorated. NOPE, they wouldn't/ couldn't do it, so now I'm out hundreds of dollars for nothing. Bear that in mind ...

    Susan from FL
    Review Received: May 19, 2012
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    Travelex Insurance Services policy: Travel Basic

    During Trip
    N/A

    Claim Process
    N/A

    John from CA
    Review Received: May 10, 2012
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    It was important to assure that if our elderly parent had issues and we couldn't continue or go on our trip, our non-reimburseable or non-cancelling reservations were covered.

    During Trip
    Fortunately we needed no services.

    Claim Process
    no claims needed.

    Christina from CA
    Review Received: May 9, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    During Trip
    Did not use any service.

    Claim Process
    No claim was made

    Earl from CA
    Review Received: May 7, 2012
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    0 out of 0 people found this review helpful