Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Claim Process
No clame made.
During Trip
we did not have occasion to to require assistance while on our trip
During Trip
You have my date of purchase wrong. I bought the insurance for the month of March (30 days)
I realize I am behind the times by not having a cell phone...but that's the way it is for me. I did have a health issue and contacted the number given to me. He was helpful, but with a combination of having unhelpful people in the town I was in in the Netherlandsd and not having my own cell phone I was unable to get medical assistance. I think you need to take into consideration that not everyone has a cell phone. also, keep in mind that some doctor's offices will not allow you to use their phones.
Margaret Leonard
During Trip
Wasn't tested
Before Trip
Didn't have any need to talk to Travelex prior to trip - but confirmation e-mails arrived promptly - had the information I needed at the time. No complaints.
During Trip
Trip ended up being cancelled
Claim Process
Only frustration was in providing follow up documentation. Travelex sent two separate requests for additional documentation - would have been nice if both requests were included in the first communication. ...added extra time before claim was satisfied.
That aside though - I'm happy with the service I received from Travelex. When I called with questions, the representatives were helpful & friendly. Check came fairly quickly after last piece of documentation was provided.
During Trip
fortunately we did not need any service
Claim Process
thankfully no claim needs to be made
Claim Process
Asked for some unnecessary paperwork but did correct it when I called. They were prompt on the payment once everything was in.
During Trip
Dd not use
Claim Process
No Claims
Before Trip
We use Squaremouth each time we travel and have always been very happy with our service both before and after the trips!
During Trip
Did not need to make any claims this time around!
During Trip
had no need to contact them