Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
Calendar icon
SINCE 2004
95,798
Calendar icon
AVG. MONTH
653
Total Reviews
Star icon
SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
  • Filter By
    Filter
    Sort By
    Sort
  • Travelex Insurance Services policy: Travel Select

    Before Trip
    Im thankful that I got this Travelers Insurance before my big trip....

    During Trip
    I didnt use the Insurance during my trip.. But Im very very glad I did get it.. I almost by minutes had to use it.. I was in Cagayan de Oro Philippines on Dec 17th.. Cagayan de Oro had a big Typhoon that day..Im sending some youtube links of the Typhoon and its aftermath...
    http://www.youtube.com/watch?v=_7oAdKpyY8o&feature=youtu.be

    http://www.youtube.com/watch?v=7cs6oNW-rA8&feature=youtu.be

    These youtube videos might be pretty disturbing to watch..Its very sad.. Very sad what happen in Cagayan de Oro and the surrounding areas there.. We were walking in knee deep water for awhile and power was going off..The main part of the Typhoon hit during the night.. At least 2000 people died and 50-100 thousand people lost their homes..The people I was with didnt loose their home and all was ok.. We made it out all ok.. We were very blessed..Power was going off and I was very lucky to get on the plane the next day..By minutes during the Typhoon I was almost going to have to use this Travelers Insurance.. I couldnt believe the aftermath of this big Typhoon..There was no warnings and the city never went through a Typhoon like this before.. Thank you again for your services..Next time I go back to the Philippines I will have you guys again.. Sorry to make this long here.. Let me know you got this and what you thought of my trip and the Typhoon that I was in.. If the Typhoon was going another hour longer the city would be totally wiped out and I would not be here to share my trip with you...Im so blessed to be alive.. Thank you again..

    Randy from OR
    Review Received: May 5, 2012
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    During Trip
    I didn't have to contact customer service during my trip.

    Claim Process
    I did not make a claim.

    Margaret from CO
    Review Received: May 1, 2012
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    During Trip
    Luckily I didn't need to make any travel insurance claims or inquiries, but I very much appreciated the assurance that comes from having coverage.

    Richard from AK
    Review Received: April 30, 2012
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    didn't require any help during my trip

    Claim Process
    no claim

    Barbara from CA
    Review Received: April 29, 2012
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Before Trip
    best coverage for the price. quick and easy

    timothy from NY
    Review Received: April 25, 2012
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Before Trip
    100% on line. No problems. Easy.

    Daniel from TX
    Review Received: April 21, 2012
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Claim Process
    No clame made.

    Rachel from CA
    Review Received: April 18, 2012
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    we did not have occasion to to require assistance while on our trip

    Denise from IL
    Review Received: April 17, 2012
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    During Trip
    You have my date of purchase wrong. I bought the insurance for the month of March (30 days)
    I realize I am behind the times by not having a cell phone...but that's the way it is for me. I did have a health issue and contacted the number given to me. He was helpful, but with a combination of having unhelpful people in the town I was in in the Netherlandsd and not having my own cell phone I was unable to get medical assistance. I think you need to take into consideration that not everyone has a cell phone. also, keep in mind that some doctor's offices will not allow you to use their phones.
    Margaret Leonard

    Margaret from ME
    Review Received: April 16, 2012
    Was this review helpful?
    3 out of 3 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    During Trip
    Wasn't tested

    G.T. from ID
    Review Received: April 16, 2012
    Was this review helpful?
    0 out of 0 people found this review helpful