See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
Did not use or contact after initial purchase.
Claim Process
N/A
Before Trip
Very simple, not difficult, I did not need the service on my trip but was happy to have it and very happy with the cost.
Before Trip
I did not receive the insurance documentation in the mail until sometime after I left for my trip. My mail was held for a month so I'm not sure when it arrived. The company had at least 2 weeks before my trip to get it to me.
During Trip
I was involved in an accident while traveling to Italy and I did not have time to contact the carrier during that time.
Claim Process
I did pay for the medical expenses in EURO therefore I do not know the EURO/DOLLAR exchange rate at that time. So far I did not received any refunds.
During Trip
I didnt use it.
Claim Process
I didnt make a claim
During Trip
Didn't have to contact
Claim Process
Had no claim
During Trip
We made no communication through the trip
During Trip
I had no interaction with the insurance company during the trip. These questions are N/A
Claim Process
I did not file a claim. Therefore, these questions are N/A
Before Trip
Could easily change dates with no fees
During Trip
No claim
Claim Process
No claim
Last updated: September 16, 2026