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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,798
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Had to cancel and file a claim.

    During Trip
    N/A

    John from IL
    Review Received: March 22, 2012
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    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Easy to buy and I'm glad I did not need it!

    During Trip
    Did not have to access.

    Claim Process
    Did not have to make a claim.

    Janis from WA
    Review Received: March 22, 2012
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    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Did not have to use the insurance, so that's the whole idea, isn't it?

    During Trip
    Did not have to use the insurance.

    Michelle from WA
    Review Received: March 22, 2012
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    “
    Travelex Insurance Services policy: Travel Max

    Before Trip
    Glad to have it..glad I didn't have to use it

    During Trip
    didn't have to use it

    Janice from MO
    Review Received: March 14, 2012
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    “
    Travelex Insurance Services policy: TraveLite

    Before Trip
    We never got documentation mailed to us, although I called several times and asked for it. We did get it emailed to us but that didn't seem "real". I like tangible things.

    During Trip
    Thankfully we never needed to use the insurance

    Karen from WA
    Review Received: March 13, 2012
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    1 out of 1 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    The best of all, I did not need this service!

    Patricia from CA
    Review Received: March 12, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Max

    During Trip
    Didnt have to use it but had the comfort of having a policy.

    Kim from OH
    Review Received: March 11, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    During Trip
    Had no cause to use hotline service at all during the trip.

    Claim Process
    No complaints, but I fortunately did not have put a claim to the test.

    Gregory from MN
    Review Received: March 10, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Plus

    During Trip
    I didn't need any services.

    Susan from CA
    Review Received: March 9, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Plus

    During Trip
    nothing to note

    Claim Process
    NA

    ron from CA
    Review Received: March 6, 2012
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    0 out of 0 people found this review helpful
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