Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
Didnt have to use it but had the comfort of having a policy.
During Trip
Had no cause to use hotline service at all during the trip.
Claim Process
No complaints, but I fortunately did not have put a claim to the test.
During Trip
I didn't need any services.
During Trip
nothing to note
Claim Process
NA
During Trip
Had no need for the insurance during our trip. Was so glad we had it though just in case.
Before Trip
Hard to rate since had no claims, but the on line process was helpful and user friendly
Before Trip
We never received any documentation before our trip. We had no contact with customer service before leaving.
During Trip
Should have n/a rating, since we did not contact the emergency help hotline, or contact customer service during our trip.
Claim Process
N/A
Before Trip
The insurance gave me a feeling of security and comfort as I had fairly recently had to cancel a trip due to medical problems. We in fact lost a considerable amount of expense, ecause it was necessary to cancel at the last week prior to our planned trip. I will not plan without Insurance ever again!
During Trip
Had no reason to contact carrier, so I can't rate these questions
Before Trip
It is hard to evaluate because the trip went fine and we did not need to use insurance.
During Trip
It is hard to evaluate because the trip went fine and we did not need to use insurance.