Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,706
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AVG. MONTH
631
Total Reviews
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SINCE 2004
2,166
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,166 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1268
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    During Trip
    Didnt have to use it but had the comfort of having a policy.

    Kim from OH
    Review Received: March 11, 2012
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    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    During Trip
    Had no cause to use hotline service at all during the trip.

    Claim Process
    No complaints, but I fortunately did not have put a claim to the test.

    Gregory from MN
    Review Received: March 10, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    During Trip
    I didn't need any services.

    Susan from CA
    Review Received: March 9, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    During Trip
    nothing to note

    Claim Process
    NA

    ron from CA
    Review Received: March 6, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    Had no need for the insurance during our trip. Was so glad we had it though just in case.

    Carolyn from KY
    Review Received: March 6, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Hard to rate since had no claims, but the on line process was helpful and user friendly

    A.H. from MI
    Review Received: March 5, 2012
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    We never received any documentation before our trip. We had no contact with customer service before leaving.

    During Trip
    Should have n/a rating, since we did not contact the emergency help hotline, or contact customer service during our trip.

    Claim Process
    N/A

    Ann from TX
    Review Received: February 24, 2012
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    2 out of 5 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    The insurance gave me a feeling of security and comfort as I had fairly recently had to cancel a trip due to medical problems. We in fact lost a considerable amount of expense, ecause it was necessary to cancel at the last week prior to our planned trip. I will not plan without Insurance ever again!

    Susan T. Nunn from WA
    Review Received: February 22, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    Had no reason to contact carrier, so I can't rate these questions

    Brenda from AZ
    Review Received: February 21, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Before Trip
    It is hard to evaluate because the trip went fine and we did not need to use insurance.

    During Trip
    It is hard to evaluate because the trip went fine and we did not need to use insurance.

    Larch from CT
    Review Received: February 21, 2012
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    0 out of 0 people found this review helpful