Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,798
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    Before Trip
    I would never take a cruise without it.

    Jim from TX
    Review Received: February 2, 2012
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    Travelex Insurance Services policy: Travel Basic

    Claim Process
    case is pending....not enough time to settle

    Bryant from AZ
    Review Received: February 2, 2012
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    Travelex Insurance Services policy: Travel Select

    During Trip
    NA

    Claim Process
    NA

    Sara from MA
    Review Received: January 28, 2012
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    Travelex Insurance Services policy: Travel Plus

    During Trip
    Had no contact before return.

    Claim Process
    Too early to reply to these questions.

    Millicent from MA
    Review Received: January 26, 2012
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    Travelex Insurance Services policy: TraveLite

    During Trip
    I had no need to contact customer service.

    Rachel from FL
    Review Received: January 22, 2012
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Didn't have any claims so I didn't need to use the insurance. Didn't receive any documentation from them before trip but this may have been optional and you had to request documentation to get any.

    During Trip
    Since I didn't need to use the insurance I had no contact with them.

    Claim Process
    No claims made.

    Terrance from MO
    Review Received: January 15, 2012
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    Travelex Insurance Services policy: Travel Max

    During Trip
    No idea. It was not necessary to contact anybody!!

    Claim Process
    No claim was made.

    Markus from GA
    Review Received: January 4, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    No use or contact during trip

    Kathy from MI
    Review Received: January 1, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    Didn't get accurate information

    Claim Process
    I have recommended SquareMouth to my colleagues, and will use them again.

    Alison from NY
    Review Received: December 26, 2011
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    Travelex Insurance Services policy: TraveLite

    Claim Process
    I received a check within a week of faxing my claim documents to the company. The experience with Travelite/Travelex was very positive.

    KathleenMarie from NY
    Review Received: December 25, 2011
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    0 out of 0 people found this review helpful