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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • “
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    During Trip
    fortunately we did not need any service

    Claim Process
    thankfully no claim needs to be made

    Linda from MD
    Review Received: April 6, 2012
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    “
    Travelex Insurance Services policy: Travel Select

    Claim Process
    Asked for some unnecessary paperwork but did correct it when I called. They were prompt on the payment once everything was in.

    Steven from CO
    Review Received: April 2, 2012
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    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    Dd not use

    Claim Process
    No Claims

    John from VA
    Review Received: April 1, 2012
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    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    We use Squaremouth each time we travel and have always been very happy with our service both before and after the trips!

    During Trip
    Did not need to make any claims this time around!

    Linda from NV
    Review Received: March 31, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: TraveLite

    During Trip
    had no need to contact them

    RHP from GA
    Review Received: March 30, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Basic

    During Trip
    I didn't need to call my insurance provider so I had no experience with their service.

    Donald from MO
    Review Received: March 28, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Plus

    During Trip
    Did not need to contact anyone.

    Claim Process
    No claim submitted.

    Tracy from AZ
    Review Received: March 27, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Basic

    During Trip
    I had no contact during my trip

    Lynne from VT
    Review Received: March 25, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Max

    Before Trip
    The insurance was easy to purchase and seemed adequate for my needs. Luckily, I did not need it but was glad to know I was covered if it was needed.

    T. Clarke from CO
    Review Received: March 23, 2012
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Had to cancel and file a claim.

    During Trip
    N/A

    John from IL
    Review Received: March 22, 2012
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    0 out of 0 people found this review helpful
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Last updated: September 16, 2026