Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,706
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AVG. MONTH
631
Total Reviews
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SINCE 2004
2,166
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,166 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1268
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    During Trip
    No idea. It was not necessary to contact anybody!!

    Claim Process
    No claim was made.

    Markus from GA
    Review Received: January 4, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    No use or contact during trip

    Kathy from MI
    Review Received: January 1, 2012
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    Didn't get accurate information

    Claim Process
    I have recommended SquareMouth to my colleagues, and will use them again.

    Alison from NY
    Review Received: December 26, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Claim Process
    I received a check within a week of faxing my claim documents to the company. The experience with Travelite/Travelex was very positive.

    KathleenMarie from NY
    Review Received: December 25, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    The above is not applicable

    Claim Process
    No Claim

    Jeff from FL
    Review Received: December 24, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    Cannot respond. Did not use the line.

    Claim Process
    I made no claims

    Cynthia from MI
    Review Received: December 24, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Easy to purchase. Good value.

    During Trip
    N/A

    John from IL
    Review Received: December 22, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Did not have much communication with the insurance carrier

    During Trip
    Did not use the carrier during my trip

    Claim Process
    Did not make a claim nor do I intend to

    Theresa from NY
    Review Received: December 21, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    Before Trip
    They were good about comtacting me about rate information.

    During Trip
    I did not need the service or contact them during the trip.

    Claim Process
    I did not make a claim.

    Mary Ann from OR
    Review Received: December 21, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    did not use/need your product during this trip

    Steven from NY
    Review Received: December 17, 2011
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    0 out of 0 people found this review helpful