Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,798
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    During Trip
    The above is not applicable

    Claim Process
    No Claim

    Jeff from FL
    Review Received: December 24, 2011
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    Travelex Insurance Services policy: Travel Max

    During Trip
    Cannot respond. Did not use the line.

    Claim Process
    I made no claims

    Cynthia from MI
    Review Received: December 24, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Easy to purchase. Good value.

    During Trip
    N/A

    John from IL
    Review Received: December 22, 2011
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Did not have much communication with the insurance carrier

    During Trip
    Did not use the carrier during my trip

    Claim Process
    Did not make a claim nor do I intend to

    Theresa from NY
    Review Received: December 21, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    Before Trip
    They were good about comtacting me about rate information.

    During Trip
    I did not need the service or contact them during the trip.

    Claim Process
    I did not make a claim.

    Mary Ann from OR
    Review Received: December 21, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    did not use/need your product during this trip

    Steven from NY
    Review Received: December 17, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    would prefer to have contract mailed vs having to print out.

    During Trip
    had no contact so no basis for rating

    Claim Process
    had no claim so no basis for rating

    Charles from FL
    Review Received: December 15, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    We used TravelEx as least four times in the past five years for our international travel. Squaremouth has been great in helping us find the right insurance. We are very pleased!

    Dan from VA
    Review Received: December 10, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    Will never use this company again. Do not honor claim

    harold from CA
    Review Received: December 1, 2011
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    6 out of 10 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    We did not need to use any of the services during our trip.

    Claim Process
    No claim

    Christine from KS
    Review Received: December 1, 2011
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    0 out of 0 people found this review helpful