Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Travel Max
Before Trip
Well since I didn't have any claims to file, nor did I have any problems, of course things went well. The test will come if I should ever have to file a claim.Katherine from INReview Received: November 15, 2011Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel SelectBefore Trip
Thank goodness I didn't need to make a claim this year. I did however last year, and I must say I was very pleased with the service and the timely manner in which the claim was handled. This is why I came back to this company and will use them in the future. Thank you.Teresa from VAReview Received: November 13, 2011Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel PlusBefore Trip
For flight delay reimbursements, no where in my policy book on reimbursing a flight purchase in the event of 5+hr long layover, did it state they don't fully reimburse the entire fare. They subtract any reimbursement you receive from your original carrier/ticket before reimbursing you. They require invoice documentation from original carrier before they will even reimburse a flight delay.During Trip
The emergency service completely gave the wrong information. Was totally incorrect on their policies and procedures. M-F customer service knows correct info. Don't have a problem when traveling on the weekends. Good luck.Jennifer O' from ILReview Received: November 12, 2011Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel BasicBefore Trip
We researched, selected, and bought this policy online. The ability to compare policies side-by-side was very helpful. The whole process was quick and easy.During Trip
Fortunately, we did not have occasion to use any services during our trip. However, knowing the services were available gave us great peace-of-mind.Claim Process
We did not make any claims.Traveler from ARReview Received: November 12, 2011Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel SelectDuring Trip
did not use service during tripClaim Process
no claim madeLaura from TXReview Received: November 8, 2011Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel SelectDuring Trip
No contact with carrier during tripClaim Process
Claim not filed yet due to documentation carrier requires for which we are waiting. Initial phone contact pleasant.Linda from NMReview Received: November 8, 2011Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: TraveLiteDuring Trip
Did not use the servicePeter from CAReview Received: November 3, 2011Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel SelectBefore Trip
very complete coverage and easy to access.During Trip
Didn't need to access insurance at all...very grateful.Sylvia from VAReview Received: November 3, 2011Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel SelectDuring Trip
I did not have the need to contact customer service during my tripClaim Process
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AMonica from ORReview Received: November 2, 2011Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: Travel BasicBefore Trip
I did not receive any documentation.During Trip
Did not use any of the above during my tripClaim Process
N/AJames from AZReview Received: November 1, 2011Was this review helpful?0 out of 0 people found this review helpful