Travelex Travel Insurance Reviews

During Trip
did not use service during trip

Claim Process
no claim made

During Trip
No contact with carrier during trip

Claim Process
Claim not filed yet due to documentation carrier requires for which we are waiting. Initial phone contact pleasant.

During Trip
Did not use the service

Before Trip
very complete coverage and easy to access.

During Trip
Didn't need to access insurance at all...very grateful.

During Trip
I did not have the need to contact customer service during my trip

Claim Process
N/
A

Before Trip
I did not receive any documentation.

During Trip
Did not use any of the above during my trip

Claim Process
N/A

Before Trip
Called with a question and the customer servicerep wasvery helpful.

During Trip
Didn't have reason to contact company.

During Trip
Did not need it.

Claim Process
No claim.

Claim Process
The trip went on as scheduled. Didn't need to file a claim.

Before Trip
There really was no "Customer Service" before the trip; none was required. If you had a "N/A" choice, I would have chosen it. The documentation arrived via e-mail very quickly.

During Trip
Trip was not taken.

Claim Process
I do not recall the exact dates when I submitted the claim and when I received the check. I delayed quite a bit, but the claim was settled in a very timely manner once I submitted it, and for the full insured amount. I thought the claim might be disallowed due to pre-exiting conditions; although I did insure within the window, I underestimated the final trip cost by a few hundred dollars. I was very pleased when the claim was settled in full with absolutely ZERO hassle.