Travelex Travel Insurance Reviews

Before Trip
Called with a question and the customer servicerep wasvery helpful.

During Trip
Didn't have reason to contact company.

During Trip
Did not need it.

Claim Process
No claim.

Claim Process
The trip went on as scheduled. Didn't need to file a claim.

Before Trip
There really was no "Customer Service" before the trip; none was required. If you had a "N/A" choice, I would have chosen it. The documentation arrived via e-mail very quickly.

During Trip
Trip was not taken.

Claim Process
I do not recall the exact dates when I submitted the claim and when I received the check. I delayed quite a bit, but the claim was settled in a very timely manner once I submitted it, and for the full insured amount. I thought the claim might be disallowed due to pre-exiting conditions; although I did insure within the window, I underestimated the final trip cost by a few hundred dollars. I was very pleased when the claim was settled in full with absolutely ZERO hassle.

During Trip
We had no interaction during the trip

Claim Process
No claim

Before Trip
Have use this service a number of times including an upcoming one in 2012. Have not made any claims, but happy with the service so far.

Before Trip
All was routine so not really a test of customer service

During Trip
Had no contact as nothing untoward happened

Claim Process
No claim

Before Trip
It was all handled very competently

During Trip
The emergency help hotline was competent and willing to help in any way.

Claim Process
I did not answer any of the questions pertaining to my claim because I havent submitted my claim for my lost luggage as of yet.

During Trip
We never had to use the insurance.

Claim Process
no claims

Before Trip
The documentation was sent by email promptly. The summary of the policy was easy to read and had sufficient detail to understand the policy.

During Trip
During our trip, even though we did not use the service, we felt safe and secure knowing we had travel insurance.