Travelex Travel Insurance Reviews

During Trip
above questions not applicable

Claim Process
no claim

Before Trip
It gave us peace of mind to have the insurance.

During Trip
Did not use the service

Claim Process
Did not make a claim.

Before Trip
While phone conversations with Squaremouth were terrific, I was unhappy that I had to download the policy instead of having been sent a printed copy. When I downloaded it myself the words on the right and left ends were cut off.I started to fill them in by hand and finally gave up.

During Trip
never contacted them

Claim Process

You must have accurate documentation. After I filed the claim they wanted documentation on medical bills, when I paid for insurance, type of insurance coverage and proof of payment for the trip. Once I completed of all that, there was no problem.

Before Trip
I had emailed a question before I purchased and never did get a response

Before Trip
I had to receive medical help on the cruise ship. I have already filed a claim and am awaiting a reply.

Overall experience with everyone connected with insurance has been favorable.

During Trip
Although I needed medical attention during my trip, I didn't file a claim until I returned home.

Claim Process
I just mailed in my claim the other day, so I haven't received a reply yet.

Before Trip
I asked for a copy of my entire policy and had it in no time!

During Trip
Thankfully, I had no issues to contact customer service during my trip

Claim Process
No claims

Claim Process
No claim filed

During Trip
Did not need to use insurance at all, so did not contact company.

Before Trip
All done on line, so not much "customer service" involved, but the process was easy & straightforward. Documents were emailed to me promptly.

During Trip
Luckily I had no need to deal with the insurance carrier during my trip, so I don't have any feedback to offer on that.

Before Trip
Well since I didn't have any claims to file, nor did I have any problems, of course things went well. The test will come if I should ever have to file a claim.