Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,798
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Basic

    During Trip
    had no occasion to contact carrier during trip

    Claim Process
    no claim filed

    Thomas from IL
    Review Received: October 5, 2011
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    Travelex Insurance Services policy: TraveLite

    During Trip
    Not applicable

    Robert from MA
    Review Received: October 5, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    Did not use during the trip.

    Claim Process
    Did not make a claim

    Michael from FL
    Review Received: October 5, 2011
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    Travelex Insurance Services policy: Travel Select

    During Trip
    did not deal with you, so unknown

    Claim Process
    no claim

    Glen from CA
    Review Received: October 3, 2011
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    The insurance was very good, coverage was exactly what I needed. Good Customer Service

    Anthony from CA
    Review Received: October 3, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    no contact with carrier

    Claim Process
    no claim

    Patricia from CA
    Review Received: October 1, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Representatives are always friendly and informed. I rely on their support and they have not let me down.

    pabrams52 from CA
    Review Received: October 1, 2011
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    I did all of my comms via the internet... easy to use- quite intuitive.

    During Trip
    Luckily, I didn't have to contact anyone during my trip. It WAS however, very reassuring to know that I did have a POC and resource available while traveling in Italy solo. I will use your service again.

    Claim Process
    N/A

    Lisa from FL
    Review Received: October 1, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    I really did not have any interaction other than purchasing the policy.

    During Trip
    not applicable

    Claim Process
    not applicable

    KIM from KS
    Review Received: September 29, 2011
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    I went to remote camps in Tanzania and was only concerned with evacuation. I specifically wanted to be able to evacuate to a hospital of choice. The customer service rep researched all the options and found one that met my criteria. Thankfully, I had no need for the insurance, but knowing I had it made the trip stress-free.

    Fern from CA
    Review Received: September 28, 2011
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    0 out of 0 people found this review helpful