Travelex Travel Insurance Reviews

Before Trip
Thank goodness I didn't need to make a claim this year. I did however last year, and I must say I was very pleased with the service and the timely manner in which the claim was handled. This is why I came back to this company and will use them in the future. Thank you.

Before Trip
For flight delay reimbursements, no where in my policy book on reimbursing a flight purchase in the event of 5+hr long layover, did it state they don't fully reimburse the entire fare. They subtract any reimbursement you receive from your original carrier/ticket before reimbursing you. They require invoice documentation from original carrier before they will even reimburse a flight delay.

During Trip
The emergency service completely gave the wrong information. Was totally incorrect on their policies and procedures. M-F customer service knows correct info. Don't have a problem when traveling on the weekends. Good luck.

Before Trip
We researched, selected, and bought this policy online. The ability to compare policies side-by-side was very helpful. The whole process was quick and easy.

During Trip
Fortunately, we did not have occasion to use any services during our trip. However, knowing the services were available gave us great peace-of-mind.

Claim Process
We did not make any claims.

During Trip
did not use service during trip

Claim Process
no claim made

During Trip
No contact with carrier during trip

Claim Process
Claim not filed yet due to documentation carrier requires for which we are waiting. Initial phone contact pleasant.

During Trip
Did not use the service

Before Trip
very complete coverage and easy to access.

During Trip
Didn't need to access insurance at all...very grateful.

During Trip
I did not have the need to contact customer service during my trip

Claim Process
N/
A

Before Trip
I did not receive any documentation.

During Trip
Did not use any of the above during my trip

Claim Process
N/A

Before Trip
Called with a question and the customer servicerep wasvery helpful.

During Trip
Didn't have reason to contact company.