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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,798
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • “
    Travelex Insurance Services policy: TraveLite

    During Trip
    No claims & no service calls made

    jan from GA
    Review Received: September 28, 2011
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    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    None

    Claim Process
    No claim made

    Charles from FL
    Review Received: September 27, 2011
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    “
    Travelex Insurance Services policy: Travel Max

    Before Trip
    Very pleased with communication. The cost was very reasonable.

    Gary from WV
    Review Received: September 26, 2011
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    “
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    They were helpful when I called with questions.

    Regina from NY
    Review Received: September 25, 2011
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    “
    Travelex Insurance Services policy: Travel Plus

    Before Trip
    All documents were available in a timely fashion and they were easy to understand.

    During Trip
    I did not use any of the services of the policy during my trip.

    John from CO
    Review Received: September 23, 2011
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    “
    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Excellent deal, excellent customer service!

    During Trip
    Luckily did not need to use any services during my trip

    Carla from IL
    Review Received: September 20, 2011
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    “
    Travelex Insurance Services policy: TraveLite

    During Trip
    Did not use the plan. It was ice to know it was there if necessary.

    Claim Process
    no claims

    Edward from CA
    Review Received: September 19, 2011
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    “
    Travelex Insurance Services policy: Travel Max

    During Trip
    didn't use it

    Claim Process
    made no claim

    mark from OH
    Review Received: September 19, 2011
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    “
    Travelex Insurance Services policy: TraveLite

    Before Trip
    I was pleased to get such detailed information

    During Trip
    I did not need to nor use the insurance on my trip - That is the best that can happen on a trip that you do not need to use the hotline or insurance

    Sally from FL
    Review Received: September 17, 2011
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    “
    Travelex Insurance Services policy: Travel Max

    Before Trip
    The service was prompt and efficient.

    During Trip
    I never needed to phone or make a claim during my trip but it was reassuring to know I was covered medically while travelling and on holidays.

    Lu from WA
    Review Received: September 10, 2011
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