Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Before Trip
it was all done on line, i did not speak to a real person
During Trip
we had no reason to use any of the above services, so i am unable to rate
Claim Process
did not make a claim
Before Trip
They sent me an email with an attachment which did not open, so instead I had to call and have the document mailed to me. This situation needs to be reviewed for future.
Before Trip
We were delayed 24 hours due to a broken Delta Aircraft. I called Travelex. They were very nice on the phone, and very helpful.
Claim Process
Every time I called, they were eager to help and answer my questions.
Before Trip
I don't really have much information to make an review. Everything went smoothly and (thankfully) I had no need to use the travel insurance.
It was very easy to go to Squaremouth, compare policies based on my needs.
Once I selected my policy, it was delivered almost immediately.
During Trip
I could not rate these questions because I did not need to use the travel insurance during the trip.
Claim Process
I made no claims.
Before Trip
The site was easy to use. I was able to compare a lot of policies. I was able to purchase a very reasonably priced policy from a company that was highly rated on other web sites.
During Trip
No need to contact the insurance carrier thank God.
Claim Process
No claim filed.
During Trip
I did not have to use the services during my trip.
Claim Process
DID NOT HAVE ANY CLAIM
Before Trip
looking for good coverage at a reasonable price. this insurance provided coverage i needed at a good price.
During Trip
did not need any services
Claim Process
no claim files as i had no need for the insurance. but felt very good knowing i had coverage if needed.
During Trip
Luckily I did not need to use these services during my trip.
Claim Process
I did not make any claims.
Before Trip
It's the one thing I am always glad that I didn't use!