Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
N/A
Claim Process
N/A
Before Trip
Somehow the original documentation showed a starting travel date 6/1/2011 when it was actually 5/28/2011. This was easily corrected over the phone and follow amended policy papers. No hassle just great customer service.
During Trip
No assistance needed during the trip. Best kind.
Before Trip
Squaremouth has the easiest web site to use of all the online tavel insurance companies. Lots of policy choices available. Fast online quotes. I always choose Squaremouth for travel insurance when I travel.
During Trip
Did not need to use the insurance carrier on my trip.
During Trip
Never needed any service
Claim Process
Never made a claim
During Trip
no claims, no interaction during trip, tho I knew how to contact carrier
Claim Process
no claim
Before Trip
Not enough is explained and as a new user didn't know to ask.
During Trip
N/A
Claim Process
Never heard from Travelex after claim, no explanation of how it would work. Bag was found but still never heard from them.
Also, no written procedure if suitcase is lost by airline.
Before Trip
I really had no contact with the company.
During Trip
I never had any emergency contact with the company.
Claim Process
no claims
Before Trip
We are thankful we found a travel ins. co we felt we could depend on and afford, and we're glad we did not need to use our insurance. If we ned ins.again, we will definitly contact your Squaremouth Travel Co.
During Trip
We did not need to contact Squaremouth.
Before Trip
As far as I know everything went okay when the insurance was taken out. My sister traveled with us and she made all the insurance arrangements.
During Trip
We didn't have any reason to use the insurance.
During Trip
Did not use
Claim Process
No claim