Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
97,248
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AVG. MONTH
820
Total Reviews
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SINCE 2004
2,183
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,183 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1277
  • 4
    441
  • 3
    182
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Plus

    Before Trip
    The site was easy to use. I was able to compare a lot of policies. I was able to purchase a very reasonably priced policy from a company that was highly rated on other web sites.

    Oona from MT
    Review Received: August 5, 2011
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    Travelex Insurance Services policy: Travel Basic

    During Trip
    No need to contact the insurance carrier thank God.

    Claim Process
    No claim filed.

    Richard from NC
    Review Received: August 4, 2011
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    Travelex Insurance Services policy: Travel Max

    During Trip
    I did not have to use the services during my trip.

    Claim Process
    DID NOT HAVE ANY CLAIM

    Paul from AZ
    Review Received: July 31, 2011
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    looking for good coverage at a reasonable price. this insurance provided coverage i needed at a good price.

    During Trip
    did not need any services

    Claim Process
    no claim files as i had no need for the insurance. but felt very good knowing i had coverage if needed.

    jewell from CA
    Review Received: July 26, 2011
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    Travelex Insurance Services policy: Travel Max

    During Trip
    Luckily I did not need to use these services during my trip.

    Claim Process
    I did not make any claims.

    Susan from IN
    Review Received: July 24, 2011
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    It's the one thing I am always glad that I didn't use!

    Janis from FL
    Review Received: July 24, 2011
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    Travelex Insurance Services policy: Travel Max

    During Trip
    N/A

    Claim Process
    N/A

    Joseph from NY
    Review Received: July 22, 2011
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    Somehow the original documentation showed a starting travel date 6/1/2011 when it was actually 5/28/2011. This was easily corrected over the phone and follow amended policy papers. No hassle just great customer service.

    During Trip
    No assistance needed during the trip. Best kind.

    Berry from MS
    Review Received: July 15, 2011
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    Travelex Insurance Services policy: TraveLite

    Before Trip
    Squaremouth has the easiest web site to use of all the online tavel insurance companies. Lots of policy choices available. Fast online quotes. I always choose Squaremouth for travel insurance when I travel.

    During Trip
    Did not need to use the insurance carrier on my trip.

    Roxanne from GA
    Review Received: July 15, 2011
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    Travelex Insurance Services policy: Travel Max

    During Trip
    Never needed any service

    Claim Process
    Never made a claim

    Eugene from ID
    Review Received: July 14, 2011
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    0 out of 0 people found this review helpful