Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,828
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    During Trip
    N/A

    Claim Process
    N/A

    Joseph from NY
    Review Received: July 22, 2011
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    Travelex Insurance Services policy: Travel Max

    Before Trip
    Somehow the original documentation showed a starting travel date 6/1/2011 when it was actually 5/28/2011. This was easily corrected over the phone and follow amended policy papers. No hassle just great customer service.

    During Trip
    No assistance needed during the trip. Best kind.

    Berry from MS
    Review Received: July 15, 2011
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    Travelex Insurance Services policy: TraveLite

    Before Trip
    Squaremouth has the easiest web site to use of all the online tavel insurance companies. Lots of policy choices available. Fast online quotes. I always choose Squaremouth for travel insurance when I travel.

    During Trip
    Did not need to use the insurance carrier on my trip.

    Roxanne from GA
    Review Received: July 15, 2011
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    Travelex Insurance Services policy: Travel Max

    During Trip
    Never needed any service

    Claim Process
    Never made a claim

    Eugene from ID
    Review Received: July 14, 2011
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    Travelex Insurance Services policy: Travel Plus

    During Trip
    no claims, no interaction during trip, tho I knew how to contact carrier

    Claim Process
    no claim

    michael from CO
    Review Received: July 14, 2011
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Not enough is explained and as a new user didn't know to ask.

    During Trip
    N/A

    Claim Process
    Never heard from Travelex after claim, no explanation of how it would work. Bag was found but still never heard from them.
    Also, no written procedure if suitcase is lost by airline.

    Leslie from MD
    Review Received: June 27, 2011
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    I really had no contact with the company.

    During Trip
    I never had any emergency contact with the company.

    Claim Process
    no claims

    Karen from GA
    Review Received: June 23, 2011
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    We are thankful we found a travel ins. co we felt we could depend on and afford, and we're glad we did not need to use our insurance. If we ned ins.again, we will definitly contact your Squaremouth Travel Co.

    During Trip
    We did not need to contact Squaremouth.

    Carol from GA
    Review Received: June 23, 2011
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    As far as I know everything went okay when the insurance was taken out. My sister traveled with us and she made all the insurance arrangements.

    During Trip
    We didn't have any reason to use the insurance.

    Paul from KS
    Review Received: June 20, 2011
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    Travelex Insurance Services policy: Travel Basic

    During Trip
    Did not use

    Claim Process
    No claim

    Diann from FL
    Review Received: June 19, 2011
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