Travelex Travel Insurance Reviews

During Trip
no claims, no interaction during trip, tho I knew how to contact carrier

Claim Process
no claim

Before Trip
Not enough is explained and as a new user didn't know to ask.

During Trip
N/A

Claim Process
Never heard from Travelex after claim, no explanation of how it would work. Bag was found but still never heard from them.
Also, no written procedure if suitcase is lost by airline.

Before Trip
I really had no contact with the company.

During Trip
I never had any emergency contact with the company.

Claim Process
no claims

Before Trip
We are thankful we found a travel ins. co we felt we could depend on and afford, and we're glad we did not need to use our insurance. If we ned ins.again, we will definitly contact your Squaremouth Travel Co.

During Trip
We did not need to contact Squaremouth.

Before Trip
As far as I know everything went okay when the insurance was taken out. My sister traveled with us and she made all the insurance arrangements.

During Trip
We didn't have any reason to use the insurance.

During Trip
Did not use

Claim Process
No claim

During Trip
did not need services

Before Trip
I used the online service

During Trip
Fortunately did not require services during my trip

Claim Process
Not applicable since I did not make any claims

Before Trip
Since everything was done online, I really had no "customer service".

During Trip
We never had to use the insurance and therefore had no customer service during the trip.

Claim Process
We had no claim experience which I indicated at the beginning of the survey.

During Trip
I did not need to call for help so no answers were provided

Claim Process
no clams were made