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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,828
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • “
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    Before Trip
    very nice

    rodrigo from TX
    Review Received: May 3, 2011
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    “
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    no issues, good price

    amanda from FL
    Review Received: May 1, 2011
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    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    Did not have any problems or interaction with the insurance carrier so I am not able to comment on the level of service.

    Abraham from FL
    Review Received: May 1, 2011
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    “
    Travelex Insurance Services policy: Travel Max

    Before Trip
    We do a lot of traveling internationally. We travel with others who we have recommended Squaremouth to and we have all been pleased with you. Luckily, we have never had a claim though.

    During Trip
    Not used.

    Claim Process
    No claims.

    Linda from NE
    Review Received: April 15, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Max

    During Trip
    I don't know how to rate any of the above, as we did not have to use our insurance. It was good to have the coverage, and even better not to have to use it.

    Claim Process
    We didn't make a claim!

    Rachel from CA
    Review Received: April 5, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Basic

    During Trip
    I had no medical claim so did not need help.

    Larry from TX
    Review Received: March 30, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Max

    Before Trip
    I never received any contact from the carrier other than an email confirmation.

    During Trip
    Thank goodness there was never any need to contact the carrier.

    Claim Process
    Thank goodness there wasn't a need for a claim.

    James from OH
    Review Received: March 26, 2011
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    1 out of 5 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Very self explanatory

    During Trip
    DNA

    Claim Process
    DNA

    Donald from IL
    Review Received: March 23, 2011
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    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    Does not apply as did not need any services during trip

    Claim Process
    Does not apply as no claim submitted

    Lora from IL
    Review Received: March 14, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    The young lady that I talked to on the phone was very helpful.

    Vicki from KY
    Review Received: March 8, 2011
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