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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    Before Trip
    it was all done on line, i did not speak to a real person

    During Trip
    we had no reason to use any of the above services, so i am unable to rate

    Claim Process
    did not make a claim

    Irene from OH
    Review Received: August 12, 2011
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    Travelex Insurance Services policy: Travel Select Advantage

    Before Trip
    They sent me an email with an attachment which did not open, so instead I had to call and have the document mailed to me. This situation needs to be reviewed for future.

    Judy from AZ
    Review Received: August 10, 2011
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    Travelex Insurance Services policy: Travel Select Advantage

    Before Trip
    We were delayed 24 hours due to a broken Delta Aircraft. I called Travelex. They were very nice on the phone, and very helpful.

    Claim Process
    Every time I called, they were eager to help and answer my questions.

    Bruce from FL
    Review Received: August 9, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Before Trip
    I don't really have much information to make an review. Everything went smoothly and (thankfully) I had no need to use the travel insurance.

    It was very easy to go to Squaremouth, compare policies based on my needs.

    Once I selected my policy, it was delivered almost immediately.

    During Trip
    I could not rate these questions because I did not need to use the travel insurance during the trip.

    Claim Process
    I made no claims.

    Amanda from OH
    Review Received: August 8, 2011
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    The site was easy to use. I was able to compare a lot of policies. I was able to purchase a very reasonably priced policy from a company that was highly rated on other web sites.

    Oona from MT
    Review Received: August 5, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    No need to contact the insurance carrier thank God.

    Claim Process
    No claim filed.

    Richard from NC
    Review Received: August 4, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    I did not have to use the services during my trip.

    Claim Process
    DID NOT HAVE ANY CLAIM

    Paul from AZ
    Review Received: July 31, 2011
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    looking for good coverage at a reasonable price. this insurance provided coverage i needed at a good price.

    During Trip
    did not need any services

    Claim Process
    no claim files as i had no need for the insurance. but felt very good knowing i had coverage if needed.

    jewell from CA
    Review Received: July 26, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    Luckily I did not need to use these services during my trip.

    Claim Process
    I did not make any claims.

    Susan from IN
    Review Received: July 24, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    It's the one thing I am always glad that I didn't use!

    Janis from FL
    Review Received: July 24, 2011
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    0 out of 0 people found this review helpful

Last updated: September 17, 2026