Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
I don't know how to rate any of the above, as we did not have to use our insurance. It was good to have the coverage, and even better not to have to use it.
Claim Process
We didn't make a claim!
During Trip
I had no medical claim so did not need help.
Before Trip
I never received any contact from the carrier other than an email confirmation.
During Trip
Thank goodness there was never any need to contact the carrier.
Claim Process
Thank goodness there wasn't a need for a claim.
Before Trip
Very self explanatory
During Trip
DNA
Claim Process
DNA
During Trip
Does not apply as did not need any services during trip
Claim Process
Does not apply as no claim submitted
Before Trip
The young lady that I talked to on the phone was very helpful.
Before Trip
A flawless internet-based transaction.
During Trip
Had no further interactions.
Claim Process
this does not apply
Before Trip
Simple process, good comparison of policies. Luckily, no need to make a claim so no feedback on that.
During Trip
no need to contact
During Trip
I had no contact with the insurer during the trip, so I had no customer service.
Claim Process
no claim, so no experience with it
During Trip
didn't need it
Claim Process
didn't need it