Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,828
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Max

    During Trip
    NA

    Claim Process
    NA

    Nathaniel from CA
    Review Received: February 4, 2011
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    Travelex Insurance Services policy: Travel Max

    During Trip
    Did not have to use the policy but was glad to have it anyway!

    Claim Process
    Did not file a claim

    LD from NV
    Review Received: January 25, 2011
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Trip insurance is always a good investment if chosen wisely. Squaremouth allows you almost unlimited options from which to choose.

    DGF from PA
    Review Received: January 25, 2011
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    I did the ordering on-line;I had read good reviews about Travel Guard, so that's why I selected this product.

    During Trip
    N/A

    Claim Process
    I didn't need to make a claim, but it was a small price to pay (for having insurance) for having peace of mind, if there was an emergency, knowing that I had coverage.

    Stephen from AZ
    Review Received: January 21, 2011
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    Travelex Insurance Services policy: Travel Select

    During Trip
    Did not use this service

    Claim Process
    Did not make any claims

    Josef from NJ
    Review Received: January 20, 2011
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    nothing extraordinary;
    if it's about squaremouth, hands-down the best place to buy travel insurance from. it didn't hurt that just a few days after we came back, I read an article in outside magazine recommending only them.

    During Trip
    nothing to report;
    thank God we didn't get to use it.

    Claim Process
    not applicable since by God's mercy we didn't get to use it

    salim from CA
    Review Received: January 17, 2011
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    no problems

    During Trip
    no issues, no contact with carrier

    Claim Process
    no claim

    David from CO
    Review Received: January 16, 2011
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    All was done online... there was no customer service contact.

    During Trip
    Did not use during my trip

    Claim Process
    I have not yet received any claim forms. They were supposed to be emailed to me, but never received. I called and email was attempted again with no luck. I was told the forms would be UPS mailed to me and I have not received them yet.
    I am at a loss to understand this.

    Rita from CA
    Review Received: January 12, 2011
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    9 out of 10 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    I didn't need to use any of the services

    Claim Process
    N.A.

    Lanna Cheng from CA
    Review Received: January 12, 2011
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    Travelex Insurance Services policy: Travel Max

    During Trip
    Did not make trip. Had to cancel before trip started.

    Claim Process
    Called in claim on Dec 13, 2010. Filed claim on Jan 4, 2011 so have heard nothing yet.

    Randall from VA
    Review Received: January 6, 2011
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    0 out of 0 people found this review helpful