Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
Did not use this service
Claim Process
Did not make any claims
Before Trip
nothing extraordinary;
if it's about squaremouth, hands-down the best place to buy travel insurance from. it didn't hurt that just a few days after we came back, I read an article in outside magazine recommending only them.
During Trip
nothing to report;
thank God we didn't get to use it.
Claim Process
not applicable since by God's mercy we didn't get to use it
Before Trip
no problems
During Trip
no issues, no contact with carrier
Claim Process
no claim
Before Trip
All was done online... there was no customer service contact.
During Trip
Did not use during my trip
Claim Process
I have not yet received any claim forms. They were supposed to be emailed to me, but never received. I called and email was attempted again with no luck. I was told the forms would be UPS mailed to me and I have not received them yet.
I am at a loss to understand this.
During Trip
I didn't need to use any of the services
Claim Process
N.A.
During Trip
Did not make trip. Had to cancel before trip started.
Claim Process
Called in claim on Dec 13, 2010. Filed claim on Jan 4, 2011 so have heard nothing yet.
Before Trip
Altough the trip was delayed for over 5 hours we did not retain any invoices etc...this was our own fault. So no complaints against coveage provider
During Trip
No utilisation of "emergency"
During Trip
did not need any services
Before Trip
Second time purchased TravelEx policy using SquareMouth. Both seem to be excellent companies. SquareMouth has really done a good job in this market space.
During Trip
We did not, thankfully, need the services of this carrier. We very much like the broad international exposure of TravelEx. We can find them everywhere and they seem to be easy to contact.
Claim Process
We did not, thankfully, have any claims.
Before Trip
Very pleased that we selected your travel policy.
Claim Process
Too soon to receive compensation.