Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,828
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AVG. MONTH
653
Total Reviews
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SINCE 2004
2,176
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,176 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    439
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Basic

    Before Trip
    Altough the trip was delayed for over 5 hours we did not retain any invoices etc...this was our own fault. So no complaints against coveage provider

    During Trip
    No utilisation of "emergency"

    Joseph from DE
    Review Received: January 5, 2011
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    Travelex Insurance Services policy: Travel Basic

    During Trip
    did not need any services

    clark from FL
    Review Received: January 3, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Second time purchased TravelEx policy using SquareMouth. Both seem to be excellent companies. SquareMouth has really done a good job in this market space.

    During Trip
    We did not, thankfully, need the services of this carrier. We very much like the broad international exposure of TravelEx. We can find them everywhere and they seem to be easy to contact.

    Claim Process
    We did not, thankfully, have any claims.

    D from VA
    Review Received: January 1, 2011
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    Very pleased that we selected your travel policy.

    Claim Process
    Too soon to receive compensation.

    Clifford from FL
    Review Received: December 22, 2010
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    This is a great service and very good prices. I have not needed to make a claim but my friend did. He was surprised how quickly his claim was resolved and paid. Would use this provider again!!

    John from NJ
    Review Received: December 18, 2010
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    Travelex Insurance Services policy: Travel Plus

    Before Trip
    I didn't receive any documentation in the mail

    During Trip
    did not contact carrier during the trip

    Claim Process
    Did not make a claim

    Robyn from OR
    Review Received: December 17, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    Did not use

    Claim Process
    NA

    Karen from NY
    Review Received: December 10, 2010
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    Travelex Insurance Services policy: Travel Plus

    During Trip
    Did not need to contact Customer Service - the peace of mind knowing I had insurance coverage was great!

    Claim Process
    Not applicable.

    AMS from PA
    Review Received: December 4, 2010
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    Travelex Insurance Services policy: Travel Select

    During Trip
    everything was excellent

    william from NY
    Review Received: December 3, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    did not use during the trip

    Teresa from VA
    Review Received: November 26, 2010
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    0 out of 0 people found this review helpful