Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
97,248
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AVG. MONTH
820
Total Reviews
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SINCE 2004
2,183
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,183 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1277
  • 4
    441
  • 3
    182
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    During Trip
    Did not use this service

    Claim Process
    Did not make any claims

    Josef from NJ
    Review Received: January 20, 2011
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    nothing extraordinary;
    if it's about squaremouth, hands-down the best place to buy travel insurance from. it didn't hurt that just a few days after we came back, I read an article in outside magazine recommending only them.

    During Trip
    nothing to report;
    thank God we didn't get to use it.

    Claim Process
    not applicable since by God's mercy we didn't get to use it

    salim from CA
    Review Received: January 17, 2011
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    no problems

    During Trip
    no issues, no contact with carrier

    Claim Process
    no claim

    David from CO
    Review Received: January 16, 2011
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    All was done online... there was no customer service contact.

    During Trip
    Did not use during my trip

    Claim Process
    I have not yet received any claim forms. They were supposed to be emailed to me, but never received. I called and email was attempted again with no luck. I was told the forms would be UPS mailed to me and I have not received them yet.
    I am at a loss to understand this.

    Rita from CA
    Review Received: January 12, 2011
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    9 out of 10 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    I didn't need to use any of the services

    Claim Process
    N.A.

    Lanna Cheng from CA
    Review Received: January 12, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    During Trip
    Did not make trip. Had to cancel before trip started.

    Claim Process
    Called in claim on Dec 13, 2010. Filed claim on Jan 4, 2011 so have heard nothing yet.

    Randall from VA
    Review Received: January 6, 2011
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    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Altough the trip was delayed for over 5 hours we did not retain any invoices etc...this was our own fault. So no complaints against coveage provider

    During Trip
    No utilisation of "emergency"

    Joseph from DE
    Review Received: January 5, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    did not need any services

    clark from FL
    Review Received: January 3, 2011
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Second time purchased TravelEx policy using SquareMouth. Both seem to be excellent companies. SquareMouth has really done a good job in this market space.

    During Trip
    We did not, thankfully, need the services of this carrier. We very much like the broad international exposure of TravelEx. We can find them everywhere and they seem to be easy to contact.

    Claim Process
    We did not, thankfully, have any claims.

    D from VA
    Review Received: January 1, 2011
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    Very pleased that we selected your travel policy.

    Claim Process
    Too soon to receive compensation.

    Clifford from FL
    Review Received: December 22, 2010
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    0 out of 0 people found this review helpful