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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • “
    Travelex Insurance Services policy: Travel Max

    Before Trip
    A flawless internet-based transaction.

    During Trip
    Had no further interactions.

    Claim Process
    this does not apply

    Linda from NY
    Review Received: March 6, 2011
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    “
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Simple process, good comparison of policies. Luckily, no need to make a claim so no feedback on that.

    During Trip
    no need to contact

    Deborah from WA
    Review Received: March 4, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    During Trip
    I had no contact with the insurer during the trip, so I had no customer service.

    Claim Process
    no claim, so no experience with it

    Helena from WI
    Review Received: February 27, 2011
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    “
    Travelex Insurance Services policy: Travel Basic

    During Trip
    didn't need it

    Claim Process
    didn't need it

    Catherine from CA
    Review Received: February 21, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Max

    During Trip
    We didn't have the need to use any of the services. FOr me that (using a service) would be the real idncaiton of how good the policy was.

    Karen from CO
    Review Received: February 20, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    Trip was canceled prior to leaving.

    Carolyn from FL
    Review Received: February 17, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    The website was easy to use and insurance was a better overall bargain than purchasing from the cruise line.

    During Trip
    Contact was not needed during the trip.

    Robin from PA
    Review Received: February 10, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: TraveLite

    During Trip
    Uneventful trip. Went pretty much according to schedule

    John from OR
    Review Received: February 6, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    I had put the wrong start date on the web page. I called customer service and they changed my date and re-issued the policy. The customer service person was very friendly and professional. It was completed in a matter of minutes.

    Wallace from MS
    Review Received: February 6, 2011
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Basic

    During Trip
    Didn't need services

    Claim Process
    Didn't need services

    Kathy from PA
    Review Received: February 6, 2011
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    0 out of 0 people found this review helpful
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Last updated: September 17, 2026