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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
97,248
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AVG. MONTH
820
Total Reviews
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SINCE 2004
2,183
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,183 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1277
  • 4
    441
  • 3
    182
  • 2
    35
  • 1
    45
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  • “
    Travelex Insurance Services policy: Travel Max

    Before Trip
    The big problem I had was with the pre-existing conditions. I started the insurance transaction within the designated time but slipped over the time by only a few minutes because of the time zone change. Therefore I did not get that part of the policy for the same price. Fortunately nothing happened on my trip so it did not matter.

    My trip plans started October 1, 2009 and did travel until Oct. 22, 2010. More than a year later. I changed my plans several times before getting things settled. I could have gotten more of the policy when I know exact travel dates. I am glad I did not need them.

    During Trip
    I did not use any services.

    Claim Process
    n.a.

    Carol from IL
    Review Received: November 8, 2010
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    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    It says you must carry the policy with you on your trip. It's several pages to print off. This is not convenient. I called to have policies sent and was told, oh, it's not necessary to have them on your trip. If that is so, do not tell us to take them along.

    During Trip
    Did not need to contact you during our trip.

    NJH from MN
    Review Received: October 31, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    I called for clarification on coverage. The call was answered promptly and the respondent was able to answer the question without referral to another agent.

    During Trip
    no interaction during trip

    Rita from FL
    Review Received: October 26, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: TraveLite

    Before Trip
    I did this online

    During Trip
    I did not use the emergency help hotline

    Claim Process
    still did not get any forms, I was promissed to send

    Adam from ME
    Review Received: October 24, 2010
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    7 out of 7 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    I didn't use the emergency help hotline during the trip.

    Claim Process
    I didn't make a claim.

    Jean from VA
    Review Received: October 23, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    There was no contact with the carrier during my trip

    Claim Process
    No Claims

    Grace A. from NJ
    Review Received: October 22, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    We did not use customer service or the hotline during the trip.

    Claim Process
    No claim was filed.

    Randall from OR
    Review Received: October 19, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    I did not use the insurance so I cannot provide feedback about claim service.

    Barbara from CA
    Review Received: October 19, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    I received information, I paid for it.

    Darette from NV
    Review Received: October 17, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    The set-up through Squaremouth was great and we received our policy immediately after booking. We had a great trip with no incidents and therefore no need of claims. Not much more to report.

    During Trip
    Did not use customer service during the trip as the trip went smoothly.

    Claim Process
    n/a - trip went as planned. Did not file a claim.

    Kenneth from TX
    Review Received: October 16, 2010
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    0 out of 0 people found this review helpful
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