See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
did not need any services
Before Trip
Second time purchased TravelEx policy using SquareMouth. Both seem to be excellent companies. SquareMouth has really done a good job in this market space.
During Trip
We did not, thankfully, need the services of this carrier. We very much like the broad international exposure of TravelEx. We can find them everywhere and they seem to be easy to contact.
Claim Process
We did not, thankfully, have any claims.
Before Trip
Very pleased that we selected your travel policy.
Claim Process
Too soon to receive compensation.
Before Trip
This is a great service and very good prices. I have not needed to make a claim but my friend did. He was surprised how quickly his claim was resolved and paid. Would use this provider again!!
Before Trip
I didn't receive any documentation in the mail
During Trip
did not contact carrier during the trip
Claim Process
Did not make a claim
During Trip
Did not use
Claim Process
NA
During Trip
Did not need to contact Customer Service - the peace of mind knowing I had insurance coverage was great!
Claim Process
Not applicable.
During Trip
everything was excellent
During Trip
did not use during the trip
Before Trip
it was very easy to do last minute
Claim Process
we had no claims, the trip went flawless
Last updated: November 3, 2026