See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
We did not use customer service or the hotline during the trip.
Claim Process
No claim was filed.
During Trip
I did not use the insurance so I cannot provide feedback about claim service.
Before Trip
I received information, I paid for it.
Before Trip
The set-up through Squaremouth was great and we received our policy immediately after booking. We had a great trip with no incidents and therefore no need of claims. Not much more to report.
During Trip
Did not use customer service during the trip as the trip went smoothly.
Claim Process
n/a - trip went as planned. Did not file a claim.
During Trip
I did not contact the insurance carrier during my trip.
Claim Process
I did not make a claim.
Claim Process
Still waiting to hear a response from my claim submission
During Trip
It is really hard to rate the carrier. I bought the insurance but never heard anything from them from the time I bought the insurance. Fortunately, we did not need to use the insurance. I would be able to rate them if I actually had to use them for their assistance in travel delay or a medical claim. I have used your company three times to buy insurance and have referred four of my friends
Claim Process
no claims
During Trip
Did not need you
Before Trip
I sent them an email with some questions regarding insurance policies and I NEVER got a response back. The only reason I purchased anything from them was because I was against a tight deadline and was not able to find anything else that fit what I needed under such short notice.
During Trip
Did not use or contact them during the trip.
Claim Process
No claim was made.
During Trip
No contact with the carrier during the trip
Claim Process
No claim
Last updated: September 17, 2026