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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    During Trip
    We did not use customer service or the hotline during the trip.

    Claim Process
    No claim was filed.

    Randall from OR
    Review Received: October 19, 2010
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    Travelex Insurance Services policy: Travel Select

    During Trip
    I did not use the insurance so I cannot provide feedback about claim service.

    Barbara from CA
    Review Received: October 19, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    I received information, I paid for it.

    Darette from NV
    Review Received: October 17, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    The set-up through Squaremouth was great and we received our policy immediately after booking. We had a great trip with no incidents and therefore no need of claims. Not much more to report.

    During Trip
    Did not use customer service during the trip as the trip went smoothly.

    Claim Process
    n/a - trip went as planned. Did not file a claim.

    Kenneth from TX
    Review Received: October 16, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    I did not contact the insurance carrier during my trip.

    Claim Process
    I did not make a claim.

    Randolph from KY
    Review Received: October 14, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Claim Process
    Still waiting to hear a response from my claim submission

    James from CA
    Review Received: October 11, 2010
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    1 out of 1 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    It is really hard to rate the carrier. I bought the insurance but never heard anything from them from the time I bought the insurance. Fortunately, we did not need to use the insurance. I would be able to rate them if I actually had to use them for their assistance in travel delay or a medical claim. I have used your company three times to buy insurance and have referred four of my friends

    Claim Process
    no claims

    Karen from GA
    Review Received: October 10, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    Did not need you

    Thomas from CT
    Review Received: October 8, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    I sent them an email with some questions regarding insurance policies and I NEVER got a response back. The only reason I purchased anything from them was because I was against a tight deadline and was not able to find anything else that fit what I needed under such short notice.

    During Trip
    Did not use or contact them during the trip.

    Claim Process
    No claim was made.

    Christopher from PA
    Review Received: October 7, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    During Trip
    No contact with the carrier during the trip

    Claim Process
    No claim

    Henry from CA
    Review Received: September 27, 2010
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    0 out of 0 people found this review helpful

Last updated: September 17, 2026