Travelex Travel Insurance Reviews

Claim Process
granted this was a complex claim... still the customer service just did not "get it" and ended up sending only half the requested amount

Before Trip
HAd to change some info and Travelex was very cooperative . They responded immediately and answered the phone quickly.

During Trip
Did not need to use

During Trip
no claims

During Trip
Fortunately I had no need to contact the carrier..

Claim Process
Did not make a claim...

Before Trip
The only downside is that we had to carry a full sheet of paper to show insurance certification. Would have liked a wallet-sized card.

During Trip
Never had occasion to use the insurance.

Claim Process
No claim.

Before Trip
Simply the clearest and straight forward online insurance website!

During Trip
should have used but wasn't aware it existed so called primary insurance for help

Claim Process
claim is in process

Before Trip
This was all done on-line, so there was absolutely NO customer service or interaction with any "live" person. I don't mind this, but find it ridiculous that you would want to know about "customer service."

During Trip
I was stranded in London on my home due to the volcano ash. What was supposed to be a 2 hour layover turned into 7 days and I arrived there sick and totally unprepared and without resources. The Travelex rep was nice but of no help. He didn't think I would be covered as the volcano was an act of God.

Claim Process
Mailed claim in yesterday.

During Trip
didn't use it!! didn't need it....but was glad to be covered

Claim Process
no claim