See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
We did not need anything on this trip, so I cannot rate.
Claim Process
No claim!
During Trip
no use of insurance during the trip
Claim Process
NO CLAIM
Before Trip
Excellent, very helpful, will most definetly use Squaremouth to help me to decide about which coverage I may need during all/any future traveling.
During Trip
never had to use
Before Trip
Since there was no contact with my insurance carrier, they were fine. The airline,Alitalia, however was awful, going over we should have been contacted earlier about the delays since they knew about them. All systems were go on all our screens ( which were false). We missed our connecting flight to Florence, had to take a bus to that airport and almost had to delay our scheduled classes arriving at 2::00 a.m.. We did however miss a scheduled dinnerTuesday evening that we had pre-paid for at a Michelen Star restaurant in Tredozio.
Ouur trip over was a disaster.
During Trip
Nothing further.
Before Trip
Didn't really have much contact, other than the original research on your website.
During Trip
no contact with carrier during trip.
Claim Process
no claim!
During Trip
Thankfully we didn't need to use any help during our trip
Claim Process
We didn't need to make any claims.
Before Trip
We thought my husband would not be able to go do to work. He called the insurance carrier and talked to them about what we needed to do in this case. They were very infomative and helpful.
During Trip
I bought the insurance for medical outside the United States because Medicare does not provide coverage. Did not use any benefits because I could not get to Croatia because of volcanic ash.
During Trip
Didn't need the insurance or any help
Before Trip
We recommended Squaremouth to quite a few fellow passengers on our RCL cruise. Hopefully you will have new customers.
Last updated: September 17, 2026