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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    During Trip
    We did not need anything on this trip, so I cannot rate.

    Claim Process
    No claim!

    Svend from OR
    Review Received: June 10, 2010
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    Travelex Insurance Services policy: Travel Select

    During Trip
    no use of insurance during the trip

    Claim Process
    NO CLAIM

    David from VA
    Review Received: June 7, 2010
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    Excellent, very helpful, will most definetly use Squaremouth to help me to decide about which coverage I may need during all/any future traveling.

    During Trip
    never had to use

    deborah from PA
    Review Received: May 30, 2010
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    Since there was no contact with my insurance carrier, they were fine. The airline,Alitalia, however was awful, going over we should have been contacted earlier about the delays since they knew about them. All systems were go on all our screens ( which were false). We missed our connecting flight to Florence, had to take a bus to that airport and almost had to delay our scheduled classes arriving at 2::00 a.m.. We did however miss a scheduled dinnerTuesday evening that we had pre-paid for at a Michelen Star restaurant in Tredozio.
    Ouur trip over was a disaster.

    During Trip
    Nothing further.

    Joan from CT
    Review Received: May 28, 2010
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    Travelex Insurance Services policy: Travel Select

    Before Trip
    Didn't really have much contact, other than the original research on your website.

    During Trip
    no contact with carrier during trip.

    Claim Process
    no claim!

    Marcia from MI
    Review Received: May 26, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    During Trip
    Thankfully we didn't need to use any help during our trip

    Claim Process
    We didn't need to make any claims.

    April from WA
    Review Received: May 22, 2010
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    Travelex Insurance Services policy: TraveLite

    Before Trip
    We thought my husband would not be able to go do to work. He called the insurance carrier and talked to them about what we needed to do in this case. They were very infomative and helpful.

    Katherine from TX
    Review Received: May 12, 2010
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    Travelex Insurance Services policy: Travel Max

    During Trip
    I bought the insurance for medical outside the United States because Medicare does not provide coverage. Did not use any benefits because I could not get to Croatia because of volcanic ash.

    Mary Lou from MO
    Review Received: May 11, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    Didn't need the insurance or any help

    Dean from OR
    Review Received: May 8, 2010
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    We recommended Squaremouth to quite a few fellow passengers on our RCL cruise. Hopefully you will have new customers.

    Sandra Aders from FL
    Review Received: May 8, 2010
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    0 out of 0 people found this review helpful

Last updated: September 17, 2026