Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Before Trip
Did not receive any communication other than an email confirming coverage and I had to print out a summary coverage form for any record of the transaction.
During Trip
Did not use service during trip.
Claim Process
Did not make any claims.
Before Trip
excellent
Claim Process
Travelex is an excellent travel insurance company
Before Trip
It was nice have the security of the insurance. We saw a gal with a badly blown up knee and were thankful we had insurance. Glad we didn't have to use it - that would have ruined a fabulous trip
Before Trip
Will use again, provided a peace of mind during our trip.
Before Trip
I had no interaction beyond the online application so have no real basis for a customer service rating beyond average.
During Trip
No usage so no basis for rating.
Claim Process
Not applicable.
Before Trip
Had to cancel a portion of the trip and was very disappointed that I was not able to claim that portion of the trip.I was told that it was an all or nothing cancellation policy. I don't recall that this was ever mentioned or written anywhere.
Claim Process
Was unable to claim a portion of trip that had to be cancelled.
Before Trip
More security on payment
During Trip
I have not used insurance during my trip
During Trip
Did not use insurance.
Claim Process
Did not file a claim.
Before Trip
I was waiting for an "official" policy to arrive in the mail. It would have been helpful if you had said that no policy will be mailed but you should download the sample policy on the Travelex website, couple with it the Squaremouth confirmation and evidence of insurance. That's all you get.
During Trip
I had no need to contact Travelex during the trip
Claim Process
I'm still getting supporting evidence from the airline. I haven't filed the claim yet; however it will not be large, probably $180.00
Before Trip
I did it all online without talking to a person, so there really wasn't any customer service
During Trip
No claim or contact during the trip