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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • “
    Travelex Insurance Services policy: Travel Select

    During Trip
    Can't really rate the service because fortunately we didn't have to use it. thanks

    Virginia from NY
    Review Received: May 2, 2010
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    “
    Travelex Insurance Services policy: Travel Max

    Claim Process
    In the process of filing the claim now

    Jeff from CA
    Review Received: April 29, 2010
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    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    Other than what was provided by the web sign up sheet or email, there wasn't another service provided.

    During Trip
    Didn't need to use the service

    William from OR
    Review Received: April 28, 2010
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    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    There really wan't much connection. Just the forms and information on-lione which was clear and well presented.

    During Trip
    I can't make comments re the claim yet, as we just mailed it in yesterday.

    Italian traveler from NC
    Review Received: April 27, 2010
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    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    Did not use during trip

    Claim Process
    No claim.

    James from AR
    Review Received: April 24, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: TraveLite

    Before Trip
    Havine travel insurance, especially medical, gave me great peace of mind about our European trip.

    Mary from AR
    Review Received: April 17, 2010
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    “
    Travelex Insurance Services policy: TraveLite

    Before Trip
    Everything was just as promised...

    During Trip
    I didn't need any help during the trip, so I can't answer these questions.

    Claim Process
    No claim

    Sue from WA
    Review Received: April 11, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    Before Trip
    No problems before the trip.

    During Trip
    Did not contact the carrier during the trip

    Claim Process
    Just sent in the paperwork - haven't heard from the carrier yet.

    William from CA
    Review Received: April 7, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    I had no need to contact the carrier.

    Claim Process
    I had no claims.

    Robin from TX
    Review Received: April 3, 2010
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: Travel Select

    During Trip
    Had no need activate policy.

    Carol A from PA
    Review Received: March 22, 2010
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    0 out of 0 people found this review helpful
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Last updated: September 17, 2026