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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
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    45
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  • “
    Travelex Insurance Services policy: Travel Plus

    Before Trip
    Our trip was cancelled by Apple Vacations because of the swine flu ban on Mexico travel. The insurance carrier refunded almost the entire amount of the premium.

    During Trip
    The trip was cancelled.

    Claim Process
    N/A

    Michael from WI
    Review Received: May 27, 2009
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    “
    Travelex Insurance Services policy: Travel Plus

    During Trip
    Did not have any issues during trip.

    Claim Process
    No claims

    Ross from CA
    Review Received: April 23, 2009
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    0 out of 0 people found this review helpful
    “
    Travelex Insurance Services policy: TraveLite

    Before Trip
    This was for a cruise and was considerably less expensive then the cruise line insurance with slightly better coverage. We have been using them for a number of years and have always been satisfied.

    Leo from IL
    Review Received: April 4, 2009
    Was this review helpful?
    0 out of 1 people found this review helpful

Last updated: September 17, 2026