WorldTrips Travel Insurance Reviews

Customer service is great, simple, and straight to the point. My questions were clarified quickly and without delay.

However, do please note to kindly remind customer staff members to MUTE or MONITOR incoming calls first. When placing a call and getting my notes ready, the automated machine did not place me on HOLD and sent me directly to a customer service representative......during a personal conversation with another employee. I over heard the conversation for 2 to 3 minutes while getting my notes ready wondering if it was a machine or how to properly interrupt the conversation.

No harm done. We all make mistakes. Just kindly remind customer service representatives to treat all work stations as "Hot Mikes."

Thank You.

When I called for assistance on more than one occasion, I was told that the system was down so I could not be helped.

It took several attempts using Live Chat and email to get appropriate instructions for submitting an electronic claim.

I am still unsure whether I need to submit a claim form in cases where the doctor/doctor's representative submits a claim to you directly.

I do appreciate the facility of travel insurance.

Great customer service! Since I am pregnant and was looking for an insurance that covers pregnancy up to 26 weeks, I wanted to clear out which coverages were available to pregnant woman and where I should be paying attention when choosing an insurance. I only contacted by email, but the replies were always quick with exact details.

Provided the coverage I needed while I was in canada. I will use for my next trip.

We were happy with this insurance provider and plan. However we had no reason during the trip or after to contact the provider. Price was good and coverage was what we wanted.

Didn't have a claim

I didn't need to use my policy, and therefore can't rate the quality of their service or the ease of filing a claim.

Did not have any claims or issues during the trip.

We had no claim

Didn't submit claims