Zero Complaint Service

Every travel insurance policy purchased through Squaremouth is backed by our commitment to match you with a reputable provider who will handle your claim fairly and honestly. If something does go wrong, open a Zero Complaint case below, and our Claims Advocacy team will be here to help.

Open a Zero Complaint Case

Before you submit: This form is to open a Zero Complaint case with Squaremouth, not to file a claim. If you have not filed a claim with your travel insurance provider, visit our Providers Page to find their claims contact information.

How Does the Zero Complaint Process Work?

Complete this form to open a case.
Check your email and schedule a call with one of our licensed claims adjusters, who will be your dedicated Claims Advocate throughout the process.
Your Claims Advocate will review your claim and explain what documentation you need to effectively pursue your case.
Squaremouth will work with your provider on your behalf, whether that means escalating a delayed claim, helping obtain missing documents, or appealing a decision we disagree with.
Your Claims Advocate will keep you updated until your claim is resolved.