Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
12,306
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AVG. MONTH
143
Total Reviews
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SINCE 2023
229
Detailed Rating
Customer Service Before Trip
4.55/5
Customer Service During Trip
3.61/5
Customer Service During Claim
4.21/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.45 (229 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

  • 5
    169
  • 4
    27
  • 3
    16
  • 2
    4
  • 1
    13
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  • Detour Insurance policy: @the edge

    Overall, good experience. Good price. On return, I called asking if my prescription sunglasses, that I lost on my trip, would be covered by insurance. No coverage. Disappointed. Otherwise had no problems.

    Josephine from CO
    Review Received: May 2, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    Incredible price, almost too good to be true.
    However, they covered everything I claimed, including airfare that had to be cancelled for credits.

    I hope I can find this policy again for my next trip.

    John from OR
    Review Received: April 30, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    Great attention to my request and reasonable premiums.

    Jamie from IL
    Review Received: April 29, 2024
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    1 out of 1 people found this review helpful
    Response from Detour Insurance

    Dear Jamie,
    We are always happy to assist. Thanks for taking time to share your positive experience.

    Detour Insurance policy: @the edge plus

    I found it very easy to interact with customer service as they were very helpful with questions and concerns.

    Greg from NJ
    Review Received: April 29, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Detour Insurance

    Hi Greg,
    We appreciate your taking time to share feedback. Our caring customer service team is proud to read reviews such as yours. Happy we could assist.

    Detour Insurance policy: @the edge plus

    After looking at several yravel insurances policies, I found yours to be comprehensible and very affordable.

    Debra from NC
    Review Received: April 28, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Detour Insurance

    Dear Debra,
    You are wise to compare policies to find the one best for you. Thank you for selecting Detour and sharing your feedback. We hope you will consider us again for future travel needs.

    Detour Insurance policy: @the edge plus

    Very satisfied with the insurance, We have another trip coming up in October, and plan to purchase your insurance again.

    Michael from PA
    Review Received: April 27, 2024
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    2 out of 3 people found this review helpful
    Response from Detour Insurance

    Dear Michael,
    Happy to hear of your experience with Detour. Appreciate your feedback and confidence in using Detour for future trip protection.

    Detour Insurance policy: @the edge plus

    Your staff is very knowledgeable and helpful.

    Frederick from PA
    Review Received: April 22, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    The policy was easy to select and purchase.
    We had a two day weather delay on our return home and the claim for expenses was handled quickly and fairly. I would purchase from this company again.

    Carolyn from CO
    Review Received: April 20, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    Experience was good. No problems. Made one call for clarification and was assured our coverage was appropriate. I plan on using next trip and would recommend.

    Ray from NJ
    Review Received: April 17, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    All I really wanted was to purchase health insurance for my trip because I am on Medicare and they don't cover overseas medical expenses.
    However, I was not able to do so. I would strongly suggest that you make this an option for other travelers. I did not have a need for all of the additional insurance that was provided with this policy.

    Sandra from MI
    Review Received: April 7, 2024
    Was this review helpful?
    2 out of 2 people found this review helpful

Last updated: June 17, 2026