Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
11,232
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AVG. MONTH
179
Total Reviews
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SINCE 2023
219
Detailed Rating
Customer Service Before Trip
4.57/5
Customer Service During Trip
3.55/5
Customer Service During Claim
4.26/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.48 (219 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

  • 5
    165
  • 4
    24
  • 3
    14
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    4
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  • Detour Insurance policy: @the edge plus

    Filing my claim was easy.
    I had my refund in less than 2 weeks. Great customer service.

    Julia from TX
    Review Received: June 10, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    Really appreciated the peace of mind this travel insurance policy gave us while on our trip to Alaska and Canada !!!

    Beth from FL
    Review Received: June 10, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    Carleen from AZ
    Review Received: June 10, 2024
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    0 out of 0 people found this review helpful

    I was shocked and amazed at what was covered when my purse was recently stolen in Italy. Lost credit cards, my ATM card, my drivers license, these were worth nothing (after being cancelled). However, I was reimbursed for the full cost of my travel purse and the published limited amount for my cell phone. What I did not expect was full reimbursement for the personal driver I had to hire to drive me 70 miles one day to the nearest US Consulate Office to replace my passport. And all of this settled quickly and without issue. This is the only way to travel with peace of mind.

    Detour Insurance policy: @the edge

    We had to cancel our cruise to Bermuda with NCL because my husband has pancreatic cancer. Detour ( Nationwide) settled our claim in an efficient and timely fashion.

    Judith from NY
    Review Received: June 9, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    Representative was very helpful and provided us with the trip insurance that relieved us from worry, allowing us to enjoy our trip without any concerns for health or emergency coverage.

    Eric from UT
    Review Received: June 7, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    Easy, talked to a live body which I appreciate, affordable

    Janet from WA
    Review Received: June 5, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    Never went on the trip...no money refunded

    Kevin from FL
    Review Received: June 5, 2024
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    0 out of 2 people found this review helpful
    Detour Insurance policy: @the edge plus

    Extremely reasonable coverage at a good price.
    Able to update arrangements easily by phone

    Rose from CA
    Review Received: June 4, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    My experience was very good. The representative helped me find the coverage I needed at a very reasonable price. I will definitely use squaremouth again.

    Stacey from WA
    Review Received: June 1, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge plus

    I called with questions after carefully reading the policy because it was such a great deal. The policy really did cover everything I wanted.

    Deborah from TX
    Review Received: June 1, 2024
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    1 out of 1 people found this review helpful