Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.
See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.
When I called Detour and explained my situation, they were ver friendly and professional. They emailed me the claim form. It was easy to fill out. I attached the documentation it required and sent it. Within a few weeks, I received a check for my claim.
Filing my claim was easy.
I had my refund in less than 2 weeks. Great customer service.
Really appreciated the peace of mind this travel insurance policy gave us while on our trip to Alaska and Canada !!!
I was shocked and amazed at what was covered when my purse was recently stolen in Italy. Lost credit cards, my ATM card, my drivers license, these were worth nothing (after being cancelled). However, I was reimbursed for the full cost of my travel purse and the published limited amount for my cell phone. What I did not expect was full reimbursement for the personal driver I had to hire to drive me 70 miles one day to the nearest US Consulate Office to replace my passport. And all of this settled quickly and without issue. This is the only way to travel with peace of mind.
We had to cancel our cruise to Bermuda with NCL because my husband has pancreatic cancer. Detour ( Nationwide) settled our claim in an efficient and timely fashion.
Representative was very helpful and provided us with the trip insurance that relieved us from worry, allowing us to enjoy our trip without any concerns for health or emergency coverage.
Easy, talked to a live body which I appreciate, affordable
Never went on the trip...no money refunded
Extremely reasonable coverage at a good price.
Able to update arrangements easily by phone
My experience was very good. The representative helped me find the coverage I needed at a very reasonable price. I will definitely use squaremouth again.