Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,049
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AVG. MONTH
238
Total Reviews
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SINCE 2004
539
Detailed Rating
Customer Service Before Trip
4.34/5
Customer Service During Trip
3.31/5
Customer Service During Claim
3.69/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (539 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    315
  • 4
    110
  • 3
    42
  • 2
    18
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector Economy

    Yes i would definitely recommend this policy with HTH to any traveler. I choose this rating because when setting up the policy there were some organizational issues from HTH site to get the policy to the correct travel cost amount. I had to call several times to get my upcharge taken care of after my cost went up.

    Madeleine from GA
    Review Received: June 30, 2019
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    7 out of 7 people found this review helpful

    Review Updated: 08/07/2019

    Was given the wrong claim information to where to sent claim to. Spent $10 on copies and fax. Checked In after a week of not hearing anything not even a receipt via email. Found out that no one knew about my claim. Was transferred four times u til I reached the “correct person”
    That person ensured me my claim was definitely covered if I resent all info. Spent $10 again to fax all documents then emailed it and just got an email that nothing of my trip delay was covered! Hey do I purchase Insurance if unforeseen circumstances are not covered??! I’m disappointed. I will make sure people know not purchase this non-sense insurance coverage. I’m a travel blogger so I’m sure I’ll reach many clients. Unacceptable

    HTH Travel Insurance policy: TripProtector Classic

    I have had the GeoBlue insurance for a number of years so it was easy to go to HTH for my other insurance needs. The agent was extremely helpful and knowledgeable in what I needed. Thank you. Luckily, we had no problems on the trip.

    Nancy from TX
    Review Received: June 19, 2019
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    0 out of 1 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    Good customer service

    mary ann from PA
    Review Received: March 17, 2019
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    1 out of 3 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    My pre-trip experience with HTH was just fine. Since I did not need to file any claims, I can not review their claims handling.

    Ellen from MO
    Review Received: March 13, 2019
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    1 out of 2 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    I called the assistance line. My Mother was in the hospital in critical condition. I wanted assistance on getting a flight home. They said they dont do that.
    What does Insurance cover?????

    Rebecca from NY
    Review Received: February 20, 2019
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    5 out of 6 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    The person I eventually spoke to was pleasent and professional. However, to get to her, I was on hold with several people for quite some time. The wait was a nuisance. This description is "as I recall." In other words, the interaction was a while back, and the above is my best recollection. I cannot say that I am 100% sure about accuracy.

    Susie Q from NY
    Review Received: November 5, 2018
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    1 out of 1 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    The first HTH representative I spoke to advised that I had no policy. Had to call Squaremouth to set things right.

    David from NJ
    Review Received: July 2, 2018
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    6 out of 7 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Rep was very helpful answering my questions. I will purchase again.

    Judy from TX
    Review Received: June 27, 2018
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    1 out of 2 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    The HTH travel insurance was easy to obtain and the rates accep0table. Fortunately, the trip went well and no claims were filed.

    Rosa from DC
    Review Received: May 13, 2018
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    0 out of 1 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    Awesome service! Thanks

    Ernesto from FL
    Review Received: March 24, 2018
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    0 out of 3 people found this review helpful