Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,049
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AVG. MONTH
238
Total Reviews
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SINCE 2004
539
Detailed Rating
Customer Service Before Trip
4.34/5
Customer Service During Trip
3.31/5
Customer Service During Claim
3.69/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (539 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    315
  • 4
    110
  • 3
    42
  • 2
    18
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector Classic

    Just waiting on something official from Europa saying they will reimburse me 10 percent. Thx! Glenn

    Glenn W. Karns from CA
    Review Received: June 26, 2017
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    0 out of 2 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    This comment is about their customer service while traveling only. Since no claim was made, I cannot comment on that.

    The issue I had with HTH is that I needed to reach their customer service while abroad, only to find out that they are NOT available 24/7, like every other travel insurance that I've used in the past. I got sick and had questions about the policy to rebook my return because of that. Their 24 hrs line could not help me with my questions -they only provide doctor/hospital locating and translation services-and referred me to customer service, which is only open Mon-Fri. It was Sat though and the flight to be changed was Mon morning, with the time difference equaling Sun Night in the U.S., so I couldn't get my questions answered, my flight rebooked and had to travel risking my health. This is not good and I will not choose them again. 24/7 customer service is extremely important when traveling abroad.

    C from CA
    Review Received: June 5, 2017
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    3 out of 3 people found this review helpful
    Response from HTH Travel Insurance

    Hello and thank you for your feedback. We have sent your inquiry for review to our TripProtector customer service department. You may send future TripProtector plan questions to tripprotection@hthworldwide.com or call 844-276-1213.

    HTH Travel Insurance policy: TripProtector Classic

    I have been very impressed so far with HTH.

    Marie from MA
    Review Received: May 30, 2017
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    0 out of 3 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    It was a very reasonable cost, but fortunately we didn't have to use it.

    Bella from NY
    Review Received: May 21, 2017
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    0 out of 1 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Nice piece of mind, although I didnt have to use it.

    Steven from NH
    Review Received: May 15, 2017
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    0 out of 3 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    They were fast, fair and clear on the coverage I was looking for. I will always use Sqaremouth for our cruise insurance coverage.
    Thanks guys!

    Linda from WA
    Review Received: May 6, 2017
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    1 out of 1 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    HTH is always my first choice. They are very calm and treat customers very patiently. They are on time respondent to any queries.They are simply great. I will defiantly like to recommend to my friend and family.

    Hemant from CA
    Review Received: May 1, 2017
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    1 out of 3 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    Purchase o insurance was easy. Thankful we had it in case of emergency, but even more thankful we did not need to use it!

    Barbara from WA
    Review Received: March 29, 2017
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    0 out of 2 people found this review helpful
    HTH Travel Insurance policy: TripProtector Economy

    Steven from PA
    Review Received: March 9, 2017
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    2 out of 2 people found this review helpful

    Claim process is efficient, especially using online and email communications and documents.

    HTH Travel Insurance policy: TripProtector Classic

    I liked the feature that compared all the insurance packages as it made comparison easy. I did not have a claim so can't comment on the process there.

    Judy from WA
    Review Received: March 7, 2017
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    0 out of 2 people found this review helpful