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Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,482
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AVG. MONTH
240
Total Reviews
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SINCE 2004
544
Detailed Rating
Customer Service Before Trip
4.34/5
Customer Service During Trip
3.33/5
Customer Service During Claim
3.69/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (544 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    319
  • 4
    110
  • 3
    42
  • 2
    19
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector Classic

    The best part of having Insurance is for peace of mind! And, hopefully never having to use it!

    Harry from MI
    Review Received: February 1, 2016
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    2 out of 9 people found this review helpful
    HTH Travel Insurance policy: TripProtector Classic

    We were a little disappointed that our insurance did not cover any of our hotel and other expenses when our flights were cancelled due to the weekend snowstorm. But the rep I spoke with was very respectful and pleasant when I called to inquire. As they say, the Devils in the details.

    Nina from MA
    Review Received: January 30, 2016
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    38 out of 44 people found this review helpful
    HTH Travel Insurance policy: TripProtect e-Saver

    The interaction and claim filling as well there rapid response was excellent. The purchase of the policy was easy and clear. Follow up by HTH was very well done!

    Alfred from MD
    Review Received: August 29, 2015
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    19 out of 21 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    The experience with Squaremouth was good, easy to compare policies. We did not need to use ours which was good but I can't offer much feedback on this particular policy because of it.

    Kris from MN
    Review Received: February 26, 2015
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    2 out of 11 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    We are fortunate we did not have to use our insurance. We are thankful that we did have it as one never knows what might be encountered.
    Thanks for the service.

    travelfan from MO
    Review Received: November 9, 2014
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    0 out of 6 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Fortunately we did not need to call upon the insurance provider during our trip. The information provide us in advance of the trip regarding coverage and contact information I thought was excellent.

    Leonard from NV
    Review Received: December 2, 2013
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    0 out of 5 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Still awaiting claim resolution

    David from NJ
    Review Received: November 26, 2013
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    27 out of 31 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    I had no claim.

    Joe from MS
    Review Received: October 9, 2013
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    0 out of 5 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    I had no claim.

    Tara from LA
    Review Received: October 9, 2013
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    My ratings are based upon the fact that all information was provided within minutes of enrolling. As I made no claim, I cannot address how that aspect of the carrier's service.

    Squaremouth provided very good information on their web-site and allowed the comparison of several policies to find the best fit for my needs. I called them with a few questions and they were very responsive. The call was answered promptly and the service person provided answers to my questions quickly. She obviously knew the products offered very well.

    During Trip
    As I had no need of the services, I cannot provide feedback.

    Claim Process
    No claims were made.

    Jack from FL
    Review Received: December 5, 2012
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    0 out of 6 people found this review helpful