Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,049
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AVG. MONTH
238
Total Reviews
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SINCE 2004
539
Detailed Rating
Customer Service Before Trip
4.34/5
Customer Service During Trip
3.31/5
Customer Service During Claim
3.69/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (539 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    315
  • 4
    110
  • 3
    42
  • 2
    18
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector Preferred

    Before Trip
    I switched companies this year because of poor customer service with the company I have used for the last 6 years and I am glad I did. I especially like the Squaremouth system of being able to pick and choose what coverage I wanted right down to which adventure sports I wanted to be covered for. I am pleased with Squaremouth and the speedy customer service when I had a question.
    5 out of 5 Stars!

    Robert from CA
    Review Received: August 13, 2012
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    27 out of 30 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    I really had no contact with the actual carrier at any point. Squaremouth handled the purchase and fortunately I had no need to contact the carrier before, during, or after the trip. Had a great trip and stayed healthy.

    Nancy from AZ
    Review Received: June 7, 2012
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    1 out of 12 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Before Trip
    What a joy and comfort to be with this superb company as I travel. Thank you

    During Trip
    Did not use

    Linda from CT
    Review Received: February 27, 2012
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    0 out of 6 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    Before Trip
    Website easy to use -- quote was fast and it was easy to purchase insurance.

    We called right before our trip as we misplaced our actual documentation. Customer service quickly resent our information.

    Lisa from PA
    Review Received: January 5, 2012
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    11 out of 13 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    Before Trip
    Easy to compare the coverages, and it was quick and easy to sign up for what I wanted.

    During Trip
    Thankfully, I did not have to use the coverage, but I had peace of mind on the trip--and even told fellow travelers about it.

    Claim Process
    Did not have a claim.

    Mary from FL
    Review Received: December 3, 2011
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    0 out of 6 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    During Trip
    Fortunately, did not have to use so I can't answer

    Anne from NY
    Review Received: November 27, 2011
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Before Trip
    I did not print out the entire policy and did not have a card that declared my insurance or insurance carrier so the service I received is questionable. I did print out a summary and brought that document with me as I travelled throughout Israel.

    Wanda from AZ
    Review Received: November 20, 2011
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    4 out of 10 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    Great service; Fortunatly we did not have to make a claim but knowing we had the coverage gave us peace of mind!

    James from TN
    Review Received: November 2, 2011
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    During Trip
    We had no contact during our trip

    Claim Process
    No claim was necessary. We had a lost bag, but the airline found and returned it promptly.

    Darryl from CA
    Review Received: August 7, 2011
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    During Trip
    did not use the insurance during my trip

    Claim Process
    I did not make a claim

    MONA from CA
    Review Received: June 4, 2011
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    0 out of 0 people found this review helpful