Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,813
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AVG. MONTH
226
Total Reviews
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SINCE 2004
550
Detailed Rating
Customer Service Before Trip
4.35/5
Customer Service During Trip
3.33/5
Customer Service During Claim
3.65/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (550 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    323
  • 4
    110
  • 3
    44
  • 2
    19
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector

    I had no claim.

    Joe from MS
    Review Received: October 9, 2013
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    0 out of 5 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    I had no claim.

    Tara from LA
    Review Received: October 9, 2013
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    My ratings are based upon the fact that all information was provided within minutes of enrolling. As I made no claim, I cannot address how that aspect of the carrier's service.

    Squaremouth provided very good information on their web-site and allowed the comparison of several policies to find the best fit for my needs. I called them with a few questions and they were very responsive. The call was answered promptly and the service person provided answers to my questions quickly. She obviously knew the products offered very well.

    During Trip
    As I had no need of the services, I cannot provide feedback.

    Claim Process
    No claims were made.

    Jack from FL
    Review Received: December 5, 2012
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    0 out of 6 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Before Trip
    Found you with a Google search and was thrilled with all your website's options! When we travel again, we will certainly take out a policy via your website!!!

    Alissa and Julie from CA
    Review Received: November 22, 2012
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    0 out of 5 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    During Trip
    No medical events during trip

    Anthony from FL
    Review Received: October 16, 2012
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    Claim Process
    Thankfully, I did not have a claim

    Allan from FL
    Review Received: September 21, 2012
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    2 out of 12 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Before Trip
    I switched companies this year because of poor customer service with the company I have used for the last 6 years and I am glad I did. I especially like the Squaremouth system of being able to pick and choose what coverage I wanted right down to which adventure sports I wanted to be covered for. I am pleased with Squaremouth and the speedy customer service when I had a question.
    5 out of 5 Stars!

    Robert from CA
    Review Received: August 13, 2012
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    27 out of 30 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    I really had no contact with the actual carrier at any point. Squaremouth handled the purchase and fortunately I had no need to contact the carrier before, during, or after the trip. Had a great trip and stayed healthy.

    Nancy from AZ
    Review Received: June 7, 2012
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    1 out of 12 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Before Trip
    What a joy and comfort to be with this superb company as I travel. Thank you

    During Trip
    Did not use

    Linda from CT
    Review Received: February 27, 2012
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    0 out of 6 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    Before Trip
    Website easy to use -- quote was fast and it was easy to purchase insurance.

    We called right before our trip as we misplaced our actual documentation. Customer service quickly resent our information.

    Lisa from PA
    Review Received: January 5, 2012
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    11 out of 13 people found this review helpful