Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,482
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AVG. MONTH
240
Total Reviews
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SINCE 2004
544
Detailed Rating
Customer Service Before Trip
4.34/5
Customer Service During Trip
3.33/5
Customer Service During Claim
3.69/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (544 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    319
  • 4
    110
  • 3
    42
  • 2
    19
  • 1
    35
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  • HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    Great service; Fortunatly we did not have to make a claim but knowing we had the coverage gave us peace of mind!

    James from TN
    Review Received: November 2, 2011
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    During Trip
    We had no contact during our trip

    Claim Process
    No claim was necessary. We had a lost bag, but the airline found and returned it promptly.

    Darryl from CA
    Review Received: August 7, 2011
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    During Trip
    did not use the insurance during my trip

    Claim Process
    I did not make a claim

    MONA from CA
    Review Received: June 4, 2011
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    The agent was very helpful and efficient.

    During Trip
    I did not need any emergency help.

    Patricia from WI
    Review Received: May 13, 2011
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Voyager excl US

    Before Trip
    Did not have to make a claim, but glad I would have been covered it case of one.

    Patrick from PA
    Review Received: January 24, 2011
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Voyager excl US

    During Trip
    N/A

    Claim Process
    N/A

    Caroline from TX
    Review Received: October 15, 2010
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Multi-Trip Silver excl US

    During Trip
    I didn't use customer service during the trip. I did have cause to see the ship's doctor, and did spend about $60 on medications for a bacterial infection. It didn't occur to me that I might file a claim for that until just now receiving this review form. Should I file a claim?

    Claim Process
    Have not filed a claim, and don't mind if I don't find a claim, as the insurance was intended to cover serious expenses, not just a $60 amount. So I can't comment about any of the above.

    Lawrence from CA
    Review Received: September 1, 2010
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    During Trip
    We had no occasion to contact the carrier during our stay in Europe. None of these questions is relevant in our case.

    William Knox from NJ
    Review Received: August 25, 2010
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Voyager excl US

    Before Trip
    dont did not make claim

    During Trip
    dont know did not get hurt enough to make claim

    thomas michael from CA
    Review Received: August 10, 2010
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    1 out of 28 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    During Trip
    Did not need to access the policy or customer service during my trip.

    Claim Process
    Not applicable!

    Frank from WA
    Review Received: June 24, 2010
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    0 out of 0 people found this review helpful