Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,813
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AVG. MONTH
226
Total Reviews
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SINCE 2004
550
Detailed Rating
Customer Service Before Trip
4.35/5
Customer Service During Trip
3.33/5
Customer Service During Claim
3.65/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (550 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    323
  • 4
    110
  • 3
    44
  • 2
    19
  • 1
    35
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  • HTH Travel Insurance policy: TripProtector

    Before Trip
    Easy to compare the coverages, and it was quick and easy to sign up for what I wanted.

    During Trip
    Thankfully, I did not have to use the coverage, but I had peace of mind on the trip--and even told fellow travelers about it.

    Claim Process
    Did not have a claim.

    Mary from FL
    Review Received: December 3, 2011
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    0 out of 6 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    During Trip
    Fortunately, did not have to use so I can't answer

    Anne from NY
    Review Received: November 27, 2011
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    Before Trip
    I did not print out the entire policy and did not have a card that declared my insurance or insurance carrier so the service I received is questionable. I did print out a summary and brought that document with me as I travelled throughout Israel.

    Wanda from AZ
    Review Received: November 20, 2011
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    4 out of 10 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    Great service; Fortunatly we did not have to make a claim but knowing we had the coverage gave us peace of mind!

    James from TN
    Review Received: November 2, 2011
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TripProtector Preferred

    During Trip
    We had no contact during our trip

    Claim Process
    No claim was necessary. We had a lost bag, but the airline found and returned it promptly.

    Darryl from CA
    Review Received: August 7, 2011
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    During Trip
    did not use the insurance during my trip

    Claim Process
    I did not make a claim

    MONA from CA
    Review Received: June 4, 2011
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    The agent was very helpful and efficient.

    During Trip
    I did not need any emergency help.

    Patricia from WI
    Review Received: May 13, 2011
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Voyager excl US

    Before Trip
    Did not have to make a claim, but glad I would have been covered it case of one.

    Patrick from PA
    Review Received: January 24, 2011
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Voyager excl US

    During Trip
    N/A

    Claim Process
    N/A

    Caroline from TX
    Review Received: October 15, 2010
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Multi-Trip Silver excl US

    During Trip
    I didn't use customer service during the trip. I did have cause to see the ship's doctor, and did spend about $60 on medications for a bacterial infection. It didn't occur to me that I might file a claim for that until just now receiving this review form. Should I file a claim?

    Claim Process
    Have not filed a claim, and don't mind if I don't find a claim, as the insurance was intended to cover serious expenses, not just a $60 amount. So I can't comment about any of the above.

    Lawrence from CA
    Review Received: September 1, 2010
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    0 out of 0 people found this review helpful