Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
35,049
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AVG. MONTH
238
Total Reviews
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SINCE 2004
539
Detailed Rating
Customer Service Before Trip
4.34/5
Customer Service During Trip
3.31/5
Customer Service During Claim
3.69/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (539 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    315
  • 4
    110
  • 3
    42
  • 2
    18
  • 1
    35
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  • HTH Travel Insurance policy: TravelGap Multi-Trip Silver excl US

    Before Trip
    I was under the impression that I would receive a policy from the insurer, not just a one page summary of the coverage. I have never received a policy only the one-page summary and the mock policy that is in PFD format on your site.

    Gloria from AK
    Review Received: May 11, 2010
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    18 out of 23 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    Before Trip
    I had complete confidence in them - fortunately I didn't need to make a claim.

    Mara-Beth from VA
    Review Received: March 10, 2010
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    1 out of 2 people found this review helpful
    HTH Travel Insurance policy: TravelGap Multi-Trip Silver excl US

    During Trip
    Fortunately, no service required during this trip.

    Claim Process
    No claim.

    Burton from NY
    Review Received: March 5, 2010
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    During Trip
    Nothing of a medical nature happened during our trip, so there's no experience with the carrier that would serve as a basis for comment.

    Claim Process
    No claims, so no responses.

    William from NJ
    Review Received: February 22, 2010
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    During Trip
    Thankfully I did not need to use my insurance and thus can not rate it

    Karen from NY
    Review Received: December 20, 2009
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    During Trip
    No claims, no service calls

    Claim Process
    no claims

    Steven from CA
    Review Received: November 24, 2009
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    0 out of 0 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    During Trip
    Had no need to contact carrier.

    Claim Process
    no claim

    Janet from CO
    Review Received: November 8, 2009
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    0 out of 8 people found this review helpful
    HTH Travel Insurance policy: TripProtector

    During Trip
    Did not use insurance

    Claim Process
    N/A

    Margaret from WA
    Review Received: October 23, 2009
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    0 out of 4 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    It certainly offered peace of mind even tho I had no need to use it............Thank You

    During Trip
    Thankfully did not need the service........but the peace of mind was invaluable.

    Linda from TX
    Review Received: October 11, 2009
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    1 out of 5 people found this review helpful
    HTH Travel Insurance policy: TravelGap Excursion excl US

    Before Trip
    Everything was excellent!

    During Trip
    Did not need to use the service during the trip.

    Claim Process
    Did not need to file a claim during the trip.

    John from PA
    Review Received: September 21, 2009
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    0 out of 3 people found this review helpful