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Overview

HTH offers five policies on Squaremouth, including both comprehensive and travel medical plans. Their most popular option, TripProtector Economy, provides balanced coverage for trip cancellations, medical emergencies, and medical evacuations.

Trips Protected
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SINCE 2004
36,432
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AVG. MONTH
211
Total Reviews
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SINCE 2004
558
Detailed Rating
Customer Service Before Trip
4.33/5
Customer Service During Trip
3.3/5
Customer Service During Claim
3.6/5

See how HTH Travel Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.23 (558 reviews)

HTH Travel Insurance customers appreciate the option to submit claims documents online and feel that the policies offer good value for their money. However, some travelers report having trouble contacting the provider’s 24-hour Emergency Assistance department.

  • 5
    324
  • 4
    113
  • 3
    47
  • 2
    20
  • 1
    35
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  • “
    HTH Travel Insurance policy: TripProtector Classic

    NANCY from NJ
    Review Received: May 13, 2024
    Was this review helpful?
    12 out of 12 people found this review helpful

    I appreciated being able to send the supporting documents of my illness online and I received confirmation that they were received. The documents were very promptly reviewed and approved. A check for the full amount paid for the medical treatment arrived very quickly. I am fully satisfied.

    “
    HTH Travel Insurance policy: TripProtector Economy

    Looking forward to my claim being settled with a full reimbursement for interrupted travel due to flight cancellations.

    Carol from SC
    Review Received: May 10, 2024
    Was this review helpful?
    4 out of 8 people found this review helpful
    “
    HTH Travel Insurance policy: TripProtector Economy

    My experience getting the insurance coverage set up was excellent and no hassle. I will call upon you again for any of my several days of travel

    Marjorie from OH
    Review Received: April 5, 2024
    Was this review helpful?
    3 out of 5 people found this review helpful
    “
    HTH Travel Insurance policy: TripProtector Economy

    I needed an operation & my Dr did not want me to travel so soon. I sent in all completed claim forms & I am still waiting for my refund.

    Alan from FL
    Review Received: April 1, 2024
    Was this review helpful?
    7 out of 14 people found this review helpful
    “
    HTH Travel Insurance policy: TravelGap Excursion excl US

    This provided peace of mind while traveling.

    Debra from NY
    Review Received: March 15, 2024
    Was this review helpful?
    3 out of 5 people found this review helpful
    “
    HTH Travel Insurance policy: TripProtector Economy

    Online-- best prices--- best offers any questions-- customer service is so sweet-- and answers any questions very easy to use all their services they make you feel totally protected-- 5 stars for HTM travel insurance

    Shelley from FL
    Review Received: March 8, 2024
    Was this review helpful?
    11 out of 11 people found this review helpful
    “
    HTH Travel Insurance policy: TripProtector Economy

    It was something I was advised to do, to get this insurance. After I purchased it, I never gave it another thought , as nothing happened to require insurance . I am thankful for that.

    Elizabeth from WA
    Review Received: February 26, 2024
    Was this review helpful?
    6 out of 7 people found this review helpful
    “
    HTH Travel Insurance policy: TripProtector Economy

    I was unable to go on my trip, had not recovered from Covid 3 weeks prior. Cancelled the trip 2/6/24, informed HTH Travel Insurance, filed the appropriate paperwork. I had a question on the financial documenation of payment they wanted. It took a week and another email to get an answer. Sent those additional papers on 2/20/24 to Nationwide TravClaims. No response so far by 2/23/24.

    Reta from WA
    Review Received: February 23, 2024
    Was this review helpful?
    20 out of 20 people found this review helpful

    Review Updated: 03/22/2024

    I submitted all documents requested, and am still waiting for payment of my cancelled trip. The company is unresponsive, and extremely slow. Very disappointed that I have not yet received my trip reimbursement covered by trip insurance. I would not use this company again, nor would I recommend it.

    Response from HTH Travel Insurance

    We are sorry about your experience with us. Please provide us with more information on your experience and we can address it accordingly. Our customer service team can be reached at customerservice@hthworldwide.com or 610.254.8769. We are constantly striving to build products that will better serve our customers and we accept your valuable feedback.

    “
    HTH Travel Insurance policy: TripProtector Economy

    Thomas from CO
    Review Received: February 18, 2024
    Was this review helpful?
    7 out of 7 people found this review helpful

    The process was longer than anticipated but it was finally completed. In contacting their customer service department, I was treated with good knowledge and good answers. The only disappointment was the delays but we can live with that.

    “
    HTH Travel Insurance policy: TripProtector Classic

    This is the first time I have made a claim with a travel insurance company. It was a medical claim. I was very surprised at the fast resolution. I emailed the required information and received a check today. Total time was about two weeks. Very satisfied with this company and the process. Will be using again.

    Annette from UT
    Review Received: February 12, 2024
    Was this review helpful?
    15 out of 15 people found this review helpful
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Last updated: June 16, 2026