John Hancock Travel Insurance Reviews

Claim process is slow. Agents can’t even tell you if you have all the documents submitted. Can’t even give you an estimated review time. Could be 90 days!

Wait time to speak with representative was long

During the trip, we decided to extend the trip length. Since we had no claims, the process was amazingly smooth.

Can't really answer the last two questions since the claim was just filed.

I am in the process of filing a claim. My trip was canceled due to COVID. So far the process has been easy to file the claim.

I have been told my insurance claim will take 70 days to process, this is inordinately long. The online claim forms did not work and I had to contact customer service and do it via DocuSign. I must say the lady I spoke with was incredibly helpful.

Need to my claim. Have not received a response.

Only being able to call a "customer service" number, which is in actuality a general answering service instead of an actual, "knowledgeable" company representative is inexcusable...

Appreciate the simplicity of purchasing travel insurance and prompt response to questions.

I had covid and unfortunately had to cancel my trip to Mexico. I filled out & sent all necessary paperwork - now i am waiting to hear from them.