Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
I contacted them to increase coverage after purchasing the policy - very helpful customer service. Interestingly, John Hancock was one of the few policies suitable for us as an unmarried couple. Berkshire Hathaway and a few others required that people on the same policy be “related” to each other.
I wanted to file a claim for luggage delay, but was told it wasn’t covered going home. This was unfortunate because I had another trip the day after I returned home and had to buy more luggage.
I became very sick in Manila, Philippines with a severe cold on Dec 26th.
The next day, I called the 24 hour telephone number provided with my policy to inquire about seeing a doctor.
The representative said she would email a list of doctors/medical providers she said the insurance company recommended based on its records.
No such email was ever received.
Needless to say, this was a big disappointment.
In the end, the hotel provided a medical professional from the nearby Resorts World Casino.
However, the fact remains that the promised email from the representative I spoke with was never received, and had this been a more severe situation than a very bad cold, this omission could’ve been more impactful in negative ways.
This omission needs to be reviewed with the representative I spoke with, and should NEVER happen again.
Sincerely,
Howard Miller
Unfortunately we had to cancel our cruise because my husband fell and needed surgery. We filed a claim and got paid promptly for this cancellation with no questions. I would highly recommend this insurance carrier and plan to use again when we are able to reschedule our trip. We have recommended to all our friends that travel.
The staff is polite, courteous, friendly and helpful. Hence this is 5th time I bought their policy and that shows!!
Keep up the good work.
Easy to purchase coverage. Bought peace of mind. Thank You!
Shelley Graves, a product specialist was very helpful.
I was on hold for a long time and never got the chance to talk to anyone...........
This is the second time I’ve gotten travel insurance from John Hancock through Squaremouth.com and I would never buy insurance through any one else. I’ve had 2 unfortunate issues that required me fining a claim, John Hancock took care of the claim favorably and expeditiously. I recommend them to anyone traveling.