John Hancock Travel Insurance Reviews

Always helpful and professional.

We had to go to a hospital for treatment for food poisoning then got stuck due to Hurricane Lane. We really never got clear answers as to what was covered.

In 2017, I was booked on the same trip that was cancelled due to Hurricane Irma. JH paid the full amount quickly so that I was able to rebook the trip for this year. All went well. thanks.

We had to file a claim. The process was easy and the claim was processed quickly.

My bike was lost and I was on edge because I was on a 6 week vacation that was nothing but bike involved. I called and they were fairly noncommittal/ vague about what I would do should I not receive my bike case and gear inside case. Not very reassuring. It did work out in the end but not because of them.

The customer service provided was excellent. The agents were knowledgeable in their field and provided answers to the questions I had. We felt confident that we chose a good policy and a reliable agency. Thank G-d we did not need to use the policy!

Sadly and unexpectedly had to cancel our trip 50 days before departure. The claims process was incredibly fast and easy and we received a full refund of the cost not refunded by the travel agency itself. One phone call and some paper work was all it took. Highly recommend this service.

I did not use the insurance therefore I have no further information.

Very easy to access and the price was reasonable especially compared to competition

I enjoyed piece of mind on my trip knowing if anything happened to me,my family would be financially ok.