John Hancock Travel Insurance Reviews

Had to cancel trip due to medical reasons. Excellent service from John Hancock Insurance, and fast claim payment.

We were contacted by the cruise line with an offer. The cruise was overbooked and if we would change our departure date, they would upgrade our room and include an additional stop. Although our coverage had not started, John Hancock could not change the coverage period so we were not able to take advantage of this opportunity.

i was surprised to find that process for filing a claim involved filling out static document. further the document i received was very generic and a large portion of the document wasn't applicable to my situation. i would imagine that online form similar to this survey would insure the necessary information is collected and reduce the time required to review/process the claim.

John Hancock was very helpful and responsive in assisting us with our claim.

My pre purchase questions about coverage were answered quickly and professionally.

Everything Fine, will use again in the future.

Easy to navigate website. Mistake was found on my part but was addressed quickly and accurately. Price was fair. And I would not hesitate to recommend to a friend.

I contacted them to change my address.

Seemed reasonable to deal with when I had to increase my policy, although I didn’t need to file a claim.