John Hancock Travel Insurance Reviews

very helpful staff..when our plane was cancelled I called customer service to inquiry re claim process...staff person was very understanding,sympathetic of our situation and email a claim form.. I couldn't ask for better service

Straightforward and simple.

I sent out email with loss luggage receipts
And I want to submit claim for loss checked luggage.
But I have not received formal claim# yet

I have spoken to 2 people since I became ill while traveling. Both were pleasant and helpful.

Always helpful and professional.

We had to go to a hospital for treatment for food poisoning then got stuck due to Hurricane Lane. We really never got clear answers as to what was covered.

In 2017, I was booked on the same trip that was cancelled due to Hurricane Irma. JH paid the full amount quickly so that I was able to rebook the trip for this year. All went well. thanks.

We had to file a claim. The process was easy and the claim was processed quickly.

My bike was lost and I was on edge because I was on a 6 week vacation that was nothing but bike involved. I called and they were fairly noncommittal/ vague about what I would do should I not receive my bike case and gear inside case. Not very reassuring. It did work out in the end but not because of them.

The customer service provided was excellent. The agents were knowledgeable in their field and provided answers to the questions I had. We felt confident that we chose a good policy and a reliable agency. Thank G-d we did not need to use the policy!