John Hancock Travel Insurance Reviews

We had to file a claim. The process was easy and the claim was processed quickly.

My bike was lost and I was on edge because I was on a 6 week vacation that was nothing but bike involved. I called and they were fairly noncommittal/ vague about what I would do should I not receive my bike case and gear inside case. Not very reassuring. It did work out in the end but not because of them.

The customer service provided was excellent. The agents were knowledgeable in their field and provided answers to the questions I had. We felt confident that we chose a good policy and a reliable agency. Thank G-d we did not need to use the policy!

Sadly and unexpectedly had to cancel our trip 50 days before departure. The claims process was incredibly fast and easy and we received a full refund of the cost not refunded by the travel agency itself. One phone call and some paper work was all it took. Highly recommend this service.

I did not use the insurance therefore I have no further information.

Very easy to access and the price was reasonable especially compared to competition

I enjoyed piece of mind on my trip knowing if anything happened to me,my family would be financially ok.

Had to cancel trip due to medical reasons. Excellent service from John Hancock Insurance, and fast claim payment.

We were contacted by the cruise line with an offer. The cruise was overbooked and if we would change our departure date, they would upgrade our room and include an additional stop. Although our coverage had not started, John Hancock could not change the coverage period so we were not able to take advantage of this opportunity.