John Hancock Travel Insurance Reviews

While we were were on our trip to Israel we stayed st a hotel in Jerusalem. We then we instructed to label our luggage and they would transport them to our next hotel. Out of about 900 bags - 1 of ours was lost. Actually put in another room in error and the people didn’t see it. It had all our toiletries and medications in it. I was hoping this would have been covered by the insurance. It caused much stress without the medications. But we were told since we got the bag the night before we left it was not covered. We were without for 3 days
Just disappointed it wasn’t covered!

I was directed to the proper site to sign up for travel insurance via email.

Everything before the trip went well. I'm waiting still to hear how my claim is progressing. It is going on two weeks.

I had some questions regarding the wording of one of the policies. Your staff was able to inform me about the differences in state requirements and the reason for the difference in verbiage.

I will let you know in 4 weeks

John Hancock customer service was extremely helpful when our trip got delayed 2 times and our luggage went ahead of us when we flew international. They make the claim process easy!

Claim is still pending.

I actually called while in Kenya because there was talk about violence related to the political situation and I was told it might be better to leave a day earlier than scheduled. I wanted to see if changing my ticket was possible under this policy and was told no. The policy would only cover me if I was hurt on my way to the airport during the violence. Also, the gentleman, who was nice enough, had such a heavy accent that I could hardly understand him. I was frustrated. I really can't judge this coverage but I was turned off by this lack of concern for my safety.